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Shopee Express jobs in Petaling Jaya

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Job Post Details

Warehouse Supervisor - Shopee International Platform, SPX Express (Bukit Raja Selatan) - job post

Shopee
3.7 out of 5 stars
Kuala Lumpur
Internship
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Job details

Job type

  • Internship

Location

Kuala Lumpur

Full job description

Department Operations
LevelExperienced (Individual Contributor)
LocationKuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:
  • Oversee daily hub operations and manage the E2E physical operation - mainly receiving, sorting, and outbound activities
  • Own and drive key operational KPIs - including productivity, lost & damage rates, processing speed through data analysis and continuous improvement initiatives.
  • Coordinate with multiple stakeholders, including the SOC team, manpower providers, and internal operations teams
  • Coach, mentor, and develop team members while fostering a strong problem-solving and analytical mindset
  • Act as the PIC to monitor team performance, attendance, and operational discipline
  • Ensure the hub complies with 5S standards (Sort, Set in Order, Shine, Standardize, Sustain)
  • Ensure operations consistently meet targeted Service Level Agreements (SLAs) through effective planning, problem-solving, and employee coaching/training if require
Requirements:
  • Diploma in Logistics, Supply Chain Management, Business, or a related field
  • Preferably 1–2 years of experience in Logistics, Supply Chain, Warehouse Operations or a related industry
  • Preferably proficient in Excel or Google sheets for tracking and analyzing operational data
  • Able to work on shift & overtime when required
  • Strong analytical, problem-solving and decision-making skills
  • Good communication and stakeholder management skills
  • Ability to work in a fast-paced operational environment and manage multiple priorities effectively
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