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Job Post Details

Collection Agent - ShopeePayLater, Monee (12-month-contract) - job post

Shopee
3.7 out of 5 stars
Kuala Lumpur
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Location

Kuala Lumpur

Full job description

Department Operations
LevelExperienced (Individual Contributor)
LocationKuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:
  • Engaging in debt-related conversations with customers and formulating a customized repayment strategy to facilitate settling their outstanding balances.
  • Manage customers’ repayment obligations and motivate timely repayments through outbound collections & recovery calls.
  • Proactively achieve/ exceed assigned targets whilst complying with collections methodologies and policies by the company and regulatory bodies.
  • The focal point for customer enquiries relating to repayment on overdue accounts.
Requirements:
  • Possess minimum SPM or equivalent.
  • Experience in collections or in a call centre background is a plus.
  • Possesses strong interpersonal skills and is able to thrive in a dynamic work environment.
  • Have good composure and showcase excellent problem-solving solving skills.
  • Excellent in both written and verbal communication in English and Malay. Fluency in Mandarin is a plus.
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