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    • Provide client support and technical issue resolution on products and services;
    • Diagnosing, troubleshooting hardware and software issues and repairing devices;
    • View all Ipoh jobs
    • Salary Search: Technical Support Officer salaries in Ipoh
    • Assist in packing and preparing stock included online sales based on given invoices;
    • Responsible for handling incoming and outgoing stock, checking the…
    • Undergo on the job training relevant to the department or division appointed to.
    • Provide full support to fulfil KPI of the respective Department or Division…
    • Carry out daily onsite supervision of M&E works to ensure compliance with approved drawings, specifications, safety requirements and relevant regulations.
  • View similar jobs with this employer
    • Manage and direct processes and R&D (research and development) to meet the needs of our AI strategy.
    • Lead cross-functional teams in identifying and prioritizing…
    • Assist in the development of web applications using PHP and MySQL.
    • Maintain and improve existing codebases.
    • Collaborate with senior developers, designers, and…
    • Responsible for the successful end-to-end planning, execution and completion of ICT and M&E Infrastructure and system integration projects.
    • Support the installation and configuration of network devices such as switches, routers, Firewalls and Wireless Access Points.
    • Collaborate with the sales team and lead deep-dive sessions with customers to understand their current infrastructure, pain points, and future goals, and…
    • Achieve Gross Profit (GP) target as set by the Management.
    • Forecast Planning, develop, implement, review business plans and strategies to sustain growth and…
    • Assist on loading and unloading stock from vehicle.
    • Ensure all stocks are delivered on time as scheduled and in good conditions.
    • The AI Development Team Lead is responsible for managing and mentoring a team of AI engineers, ML developers, and data scientists.
    • Responsible for full spectrum of HR functions.
    • Handle and manage recruitment process from sourcing candidates to onboarding.
    • Provide administrative support to Account Managers, source for products, prepare quotation, follow up with customers, process purchase orders, arrange billing…
    • Provide pre-sales support for HP products, solutions, and services, with a primary focus on HP WXP solutions.
    • Review government and commercial tender documents…

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Job Post Details

Technical Support Officer
SNS Network
·
3.3
Ipoh
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Ipoh

Full job description

Responsibilities:
  • Provide client support and technical issue resolution on products and services;
  • Diagnosing, troubleshooting hardware and software issues and repairing devices;
  • Identify and correct or advise on operational issues in clients’ computer systems;
  • Understanding customer’s requirements and provide proposals accordingly;
  • Perform hands-on configuration of networking equipment such as Wireless Access Points, Switches, Firewall, etc;
  • Achieve division target;
  • Required to perform onsite service at clients’ locations as and when required;
  • Obtain technical certifications that are assigned by Head of Department or Management;
  • Arrange, follow up warranty procedures and process for customer on case assigned.
  • Perform any ad-hoc tasks which may be assigned from time to time
Requirements:
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, -Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.
  • Required language(s): English, Bahasa Malaysia.
  • Required skill(s): Hardware & PC troubleshooting, System Administration and Networking.
  • CCNA certificate will be added advantage.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Able to work extra hours, independently, full responsibility and with minimum supervision.
  • Possess own car and a valid car driving license to travel onsite.
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