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    • Ensure compliance with network security policies and best practices.
    • Knowledge of network and system is an added advantage.
    • Provide client support and technical issue resolution on products and services.
    • Diagnosing, troubleshooting hardware and software issues and repairing devices.
    • Perform verification on claim and ensure all claims are accurate, complete, and properly supported with relevant documentation.
    • Assemble desktop PCs according to company build SOP.
    • Perform OS imaging and basic software installation.
    • Label assets and record serial numbers.
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    • Provide client support and technical issue resolution on products and services.
    • Diagnosing, troubleshooting hardware and software issues and repairing devices.
    • Manage and direct processes and R&D (research and development) to meet the needs of our AI strategy.
    • Lead cross-functional teams in identifying and prioritizing…
    • Provide client support and technical issue resolution on products and services.
    • Knowledge in troubleshooting hardware and software.
    • Undergo on the job training relevant to the department or division appointed to.
    • Provide full support to fulfil KPI of the respective Department or Division…
    • Assist in developing and maintaining web applications using React for frontend and Python-based frameworks (Flask, FastAPI, Django) for backend.
    • Assist in creating UI/UX for AI agents and contribute to developing on-demand workflows for the AI marketplace.
    • Provide client support and technical issue resolution on products and services;
    • Diagnosing, troubleshooting hardware and software issues and repairing devices;
    • Assemble desktop PCs (CPU, Motherboard, RMA, SSD and etc).
    • Install OS (Windows) and basic software.
    • Perform testing and basic troubleshooting.
    • To efficiently handle inbound and outbound customer call inquiries as well as face-to-face interactions to ensure customer satisfaction by providing excellent…
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    • Carry out daily onsite supervision of M&E works to ensure compliance with approved drawings, specifications, safety requirements and relevant regulations.
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    • Knowledge in troubleshooting hardware and software.

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Job Post Details

Network Operations Center Engineer - job post

SNS Network (M) Sdn Bhd
Petaling Jaya
RM 3,000 - RM 4,000 a month - Fresh graduate, Full-time

Job details

Pay

  • RM 3,000 - RM 4,000 a month

Job type

  • Fresh graduate
  • Full-time

Location

Petaling Jaya

Full job description

Responsibilities:

  • Monitor network performance, servers, and applications
  • To provide SLA weekly, monthly or as required by customers and management
  • Identify, diagnose, and resolve network and system issues to ensure uptime and reliability
  • Respond to alerts, incidents, and outages in a timely manner
  • Escalate complex issues to appropriate teams and follow up on resolutions
  • Perform routine network maintenance, system updates, and configuration changes
  • Document incidents, resolutions, and network performance trends
  • Collaborate with IT teams to enhance system performance
  • To assist in deployment and maintenance support for clients and internal teams as required
  • Ensure compliance with network security policies and best practices

Requirements:

  • Diploma/ Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Preferably with IT background and familiar with NOC procedures and escalations procedures.
  • Knowledge of network and system is an added advantage
  • Strong analytical and problem-solving skills.
  • Able to work in a 24/7 shift-based environment.
  • Certifications such as CCNA, CCNP, or equivalent are a plus.

Benefits:

  • Employee Shares Option Scheme (ESOS)
  • KPI Rewards
  • EPF, SOCSO & EIS
  • Overtime Claim
  • Annual Leave/ Medical Leave/ Wedding Leave, etc
  • Medical Claim
  • Staff Purchase Scheme
  • Product Training: Apple/ Intel/ Microsoft/ APC, etc
  • Oversea Trip: Asia, America, Australia, Europe
  • Salary Review - Twice per year

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Are you able to work 24/7 shift?
  • If shortlisted, how soon would you be able to join us?

Experience:

  • Network Operations Center: 1 year (Preferred)

Work Location: In person

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