Specialist Fixed Term Contract jobs

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.
That’s what makes us Roche.

Position summary

As a team member of RSS, you execute the day-to-day activities according to the agreed service level requirements, in compliance with the SOPs of the respective business sub-process.
It is also key to follow the instructions of the Team Lead regarding the daily work coordination.
You are responsible for managing incoming and outgoing phone calls based on the predefined SLAs and processes and incoming Service Now tickets. With your dedicated work, you contribute continuously to the improvement of the performance of Roche.

Responsibilities

• Service Delivery

o Your key responsibilities will be providing support on 1st level questions, system related questions, role management, consultancy services on existing procurement functionalities of the system/platform for end users
o Providing support primarily by phone and ticketing tool for above mentioned system related queries coming from Indirect Procurement End Users
o Creating/maintaining and following up cases/tickets in the adequate quality and in timely manner – within 24 hours if possible- in order to achieve the best response and end-to-end resolution time
o Proceed with role ownership tickets in timely manner according to the guidelines
o Responsible for first level issue resolution and being able to make decision on further actions for completing and resolving the upcoming requests and issues
o Being a bridge between other resolver groups and the business, by reviewing feedback related incidents and sharing the knowledge and instructions with the Requestor on the adequate level
o Work on scheduled and ad-hoc reporting activities, pro-actively practice the available and required tool sets
o Work on the regular and ad-hoc monitoring activity and apply fixes as needed.
o Being responsible and contribute to a proper availability planning within the Team by discussing planned holiday/training schedule in advance

• Cross-Functional Collaboration

o Contribute continuously to the implementation of new tasks and responsibilities coming to the RSS

• Outputs& Deliverables

o Maintaining SOPs, Annexes and training materials for 1st level support. Prepare and share knowledge base documents in timely manner or for the requested deadline

Employees are responsible for performing their duties in line with the SHE (Safety, Security, Health and Environmental Protection) Guidelines and the applicable law. It is required to complete the mandatory training courses and follow procedures and instructions accordingly.

Your skills:

• You bring the following skills and competencies:

o Experience in supplier relationship management
o Basic understanding of procurement support
o Familiar with ticketing tools
o Good numerical and analytical skills
o React to problems in an appropriate manner
o Able to work in a fast paced environment
o Good at time management
o Open to working in afternoon schedule until 6:00 pm
o Excellent troubleshooting and problem solving skills
o Outstanding customer service and interpersonal skills
o Highly accountable, agile, and results oriented.
o Ability to communicate clearly with technical and non-technical audiences, both verbally and written
o Excellent organizational skills and ability to prioritize tasks
o Strong communication skills in English and Japanese are essential. Additional languages will be an advantage, i.e Mandarin.

Further requirements

• We are seeking an individual with 1-3 years of experience in Procurement operational or support. Experience and knowledge of SAP/ SAP SRM
• Proficiency in Japanese and English (read, write, understand) is a must as candidates are required to provide support in Japanese language.
• Experience in Shared Service or Customer Service Centre in a support function is a plus
• You bring the following qualifications:
• University or College Degree in Finance, Informatics, Business Administration or Economics subject
• Willing to commit for 1 year fixed term contract role.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.