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    • At least 1 year of customer service or airline-related contact centre experience is an added advantage.
    • Manage inbound and outbound customer interactions…
    • At least 1 year of customer service or airline-related contact centre experience is an added advantage.
    • Manage inbound and outbound customer interactions…
    • Enhance both remote and in-branch experience, aiming for seamless service at branches and Priority / PIB centres.
    • Fund accounts to avoid cheque returns.
    • Annual leaves and medical leaves.
    • Perform day-to-day tasks according to our SOP.
    • Monitor quality of food and drinks, customer service and overall hygiene.
    • Annual leaves and medical leaves.
    • Manage all F&B and day-today operations according to our SOP.
    • Manage all restaurant staff in terms of attendance, training and…
    • Customer service, retail, hospitality, or call centre experience is an added advantage.
    • Working Days:* 5 Days per Week (Rotational).
    • 5 working days per week.

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Job Post Details

[Night shift Only]Airlines Customer Service Representative - job post

IGT Malaysia
Shah Alam
RM 3,000 - RM 4,000 a month - Permanent, Fresh graduate, Full-time

Job details

Pay

  • RM 3,000 - RM 4,000 a month

Job type

  • Permanent
  • Fresh graduate
  • Full-time

Shift and schedule

  • Weekend jobs
  • Night shift

Location

Shah Alam

Full job description

Full job description

What You’ll Be Doing

  • Manage inbound and outbound customer interactions across various communication channels.
  • Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.
  • Build and maintain strong working relationships with internal and external stakeholders.
  • Perform data entry tasks with a high degree of accuracy and efficiency.
  • Consistently meet individual and departmental performance targets.
  • Undertake any additional tasks or responsibilities as assigned by company leadership

What We’re Looking For

  • Minimum qualification: SPM or higher.
  • Strong command of English and Malay (written and spoken) - B2 level and above.
  • Excellent multitasking and problem-solving skills.
  • Customer-focused mindset with a positive and service-oriented attitude.
  • Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.
  • Willing to work on a 24-hour rotational shift, including weekends and public holidays.
  • At least 1 year of customer service or airline-related contact centre experience is an added advantage.
  • Fresh graduates are encouraged to apply.

What We Offer

  • Permanent employment with clear career development opportunities.
  • Comprehensive paid training program for all new employees.
  • Attractive KPI-based incentive scheme.
  • Exclusive corporate discounts and employee deals.
  • Generous annual leave entitlement.
  • EPF and SOCSO contributions provided.
  • Medical, health, and life insurance coverage.
  • Dental and optical claim allowances.
  • Attractive annual leave and salary package
  • Convenient workplace access via an integrated link bridge connected to LRT/KTM Subang Jaya.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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