Supervisor Restaurant jobs in Ara Damansara

Are you a hospitality professional with a sharp mind for business operations? We are seeking a driven, highly organized Cafe Restaurant Supervisor to work in close partnership with the business owners.

In this role, you will act as the operational and administrative role of our cafe. While a passion for F&B is essential, this is a business leadership and management position. Your primary focus will be taking the administrative weight off the owners' shoulders, driving sales growth, managing a high-performing team, and ensuring flawless customer service.

If you are a proactive problem-solver who thrives on taking full ownership of a business’s day-to-day operations, we want to hear from you.

Key Responsibilities

1. Business Growth & Sales

• Implement local marketing, upsell strategies, and community engagement initiatives to drive daily and monthly sales growth.
• Monitor key financial metrics including cost control, daily revenue targets, transaction averages, and customer retention.
• Partner with the business owners to analyze menu performance, manage margins, and introduce profitable new offerings.

2. Administration & Financial Control

• Manage day-to-day cafe administration, including daily cash handling, sales reconciliations, and weekly operational reporting to the owners.
• Oversee inventory and cost control, stocktakes, and supplier relationships to minimize wastage and optimize food/beverage costs.
• Design efficient staff rosters that optimize labor cost percentages relative to peak and off-peak foot traffic.
• Ensure strict compliance with local health, safety, food hygiene, and employment regulations.

3. Customer Service & Team Leadership

• Set, monitor, and elevate customer service standards on the floor, lead by example, and handle customer feedback professionally.
• Recruit, onboard, train, and mentor frontline service crew and baristas, fostering a positive, accountable, and high-performing team culture.
• Hold regular alignment meetings with the business owners to review KPIs, discuss store health, and execute operational improvements.

Qualifications & Requirements

• Experience: Minimum 2–3 years of proven experience as a Cafe Manager, Assistant Cafe Manager, Restaurant Manager, or in a similar supervisory role within F&B/Retail.
• Business Acumen: Strong basic understanding of hospitality financial metrics (P&L, labor costs, Cost of Goods Sold/COGS).
• Technical Skills: Proficiency in utilizing POS back-office systems, inventory software, and basic Google Sheets/Excel for reporting.
• Leadership: Exceptional communication and interpersonal skills, with a proven track record of managing and motivating a diverse frontline team.
• Education: Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field is an advantage but not mandatory if backed by solid experience.
• Language: Fluent in English to communicate effectively with staff and customers.
• Traits: A proactive "owner-mindset," highly organized, punctual, and able to work independently under minimal supervision.

Benefits & Perks

• Competitive base salary based on experience.
• Performance-Based Bonus: Incentives tied directly to sales targets and cost-control KPIs.
• Staff meals and complimentary specialty coffee/drinks.
• Direct mentorship and a close working relationship with the business owners.
• Clear career growth paths as the business expands.

Schedule:

• 5-day work week (including weekends and public holidays)
• Shift work required

Pay: RM2,800.00 - RM3,500.00 per month

Application Question(s):

• Are you willing to work weekends?
• How many years of F&B management experience do you have?

Work Location: In person