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Job Post Details

TOUR CONSULTANT (CRUISE) - job post

Apple Vacations & Conventions
Kuala Lumpur
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Location

Kuala Lumpur

Full job description

WHY JOIN US?

Our company encompass a wide range of job roles, from Tour Sales Consultant and marketing to customer service, tour planning, technology, and Tour Operations. This diversity offers opportunities to find a niche that aligns with your skills and interests.

We are committed to the personal and professional growth of our team members. You'll have access to continuous learning opportunities, training programs, and mentorship, enabling you to advance your career within the travel industry.

If you have a genuine passion for travel and exploring new destinations, working in our company will allow you to be immersed in the world of travel every day. Join us to take pride in being a part of an organization that brings joy, happiness, and unforgettable moments to people from all walks of life.


TOUR CONSULTANT (CRUISE)

JOB TYPE: Full-time, Non-Tour Base
JOB LOCATION: HEADQUARTERS - Wisma Apple
WORKING HOURS: 5-day work week, 8-hour shift, 9-hour shift
OPERATION HOURS: 9.00am to 6.00pm (Monday to Friday) / 9.00am to 5.00pm (Saturday)

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DUTIES & RESPONSIBILITIES:

  • Provide expert consultation to clients by recommending suitable cruise products based on their travel preferences, budget, and expectations.
  • Prepare accurate quotations, process reservations and manage all booking-related documentation.
  • Build and maintain strong relationships with new and existing clients to encourage repeat business and customer referrals.
  • Deliver exceptional customer service throughout the entire customer journey, from initial enquiry to post-cruise follow-up.
  • Keep up to date with cruise products, destinations, promotions, visa requirements, and industry developments to provide accurate and timely information.
  • Promote value-added products such as travel insurance, airfare, hotels, transfers, shore excursions, and pre-/post-cruise packages to maximise revenue.
  • Handle customer enquiries, complaints, booking amendments, cancellations, and service recovery professionally and efficiently.
  • Ensure all bookings comply with company policies, cruise line requirements, and relevant travel regulations.
  • Participate in travel fairs, roadshows, destination presentations, product launches, customer seminars, and promotional events to generate sales opportunities.

ACCOUNTABILITIES:
(Standard of performance/ key performance indicators for the areas of roles and responsibilities)

  • Ensure high standards of customer service.
  • Handling customer concerns and resolving issues promptly while maintaining the company's professional reputation.
  • Teamwork.
  • Achieve monthly sales targets.

REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:

  • Diploma.
  • Minimum 1 year tour consultant of relevant working experience.

REQUIRED SKILLS & KNOWLEDGE:

  • Excellent interpersonal, communication and customer service.
  • Ability to manage challenging customer interactions and resolve issues professionally.
  • Ability to work effectively and complete task on time.
  • Professional, positive, and customer-focused attitude.
  • Problem-solving skills with the ability to respond effectively to travel disruptions and customer concerns.

REQUIRED LANGUAGES:

  • Proficient in English, Chinese and Malay.

OTHER REQUIREMENTS (if any) :-

  • Only shortlisted candidates will be contacted for an interview.


BENEFITS

Come and be a part of Applenian, where you can revel in the full spectrum of benefits that every valued employee deserves.

Annual Leave

Company Trip & Events

Employee Discount - Tour Packages

Group Personal Accident Insurance

Long Service Award - Cash & Travel Voucher

Lunch provided

Medical, Dental & Optical

Training & Development Program

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