Tour & Travel jobs

Global Tour Coordinator

Location: Kuala Lumpur, Malaysia
Employment Type: Full-Time | Permanent

About Miki Travel

Miki Travel is a leading global travel organization with over 50 years of industry expertise and a network of offices across multiple continents. We provide travel professionals worldwide with comprehensive travel solutions, offering access to accommodation, transportation, and destination services across global markets.

As we continue to grow, we are looking for a dedicated and detail-oriented Global Tour Coordinator to join our Kuala Lumpur team. If you are passionate about travel, enjoy working in a fast-paced international environment, and have a keen eye for operational excellence, we would love to hear from you.

Key ResponsibilitiesHotel Reservations & Tour Operations

• Coordinate hotel reservations and travel arrangements for international group tours and FIT bookings.
• Process booking requests, amendments, cancellations, and special requirements accurately and efficiently.
• Ensure reservation details are maintained correctly within internal systems.
• Monitor booking deadlines, confirmations, room allocations, and operational requirements.
• Prepare rooming lists, arrival schedules, and special guest requests to ensure seamless tour operations.

Partner & Stakeholder Management

• Liaise with hotels, suppliers, destination partners, and Miki Travel offices worldwide.
• Build and maintain strong working relationships with hotel partners and suppliers.
• Provide timely updates on booking status, availability, operational changes, and service requirements.
• Collaborate closely with Sales, Quotation, and Operations teams to support business objectives.

Operational Support & Service Excellence

• Investigate and resolve reservation discrepancies, booking issues, and operational challenges.
• Handle urgent requests and last-minute changes while maintaining a high standard of service.
• Ensure operational matters are tracked, documented, and resolved promptly.
• Support service recovery processes and coordinate solutions for customer-related concerns.

Administration & Reporting

• Maintain accurate booking records and operational documentation.
• Prepare reports and provide administrative support for operational performance monitoring.
• Ensure compliance with company procedures, operational standards, and quality requirements.
• Contribute to continuous improvement initiatives that enhance operational efficiency and customer satisfaction.

RequirementsQualifications

• Diploma or Bachelor's Degree in Tourism Management, Hospitality Management, Business Administration, or a related field.
• Fresh graduates are welcome to apply.
• Minimum 1–3 years of experience in hotel reservations, travel operations, hospitality, customer service, or a related industry is an advantage.
• Candidates with relevant internships or industry exposure are encouraged to apply.

Skills & Experience

• Excellent command of English, both written and spoken.
• Strong communication and interpersonal skills.
• High level of attention to detail and accuracy.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience with hotel reservation systems, travel booking platforms, or Property Management Systems (PMS) is an added advantage.
• Knowledge of European destinations, hotel operations, or international travel markets is an added advantage.
• Ability to work rotational shifts, including weekends and public holidays, when required.

Personal Attributes

• Strong organizational and multitasking abilities.
• Proactive and solution-oriented mindset.
• Ability to work effectively under pressure and meet tight deadlines.
• Customer-focused with a commitment to service excellence.
• A team player who enjoys working in a multicultural environment.
• Willingness to learn, adapt, and grow within a global organization.

Why Join Miki Travel?Rewards & Benefits

• Competitive salary package
• Bi-annual performance incentives
• Transportation allowance
• Medical and insurance coverage
• Minimum 14 days annual leave
• EPF, SOCSO, and statutory benefits

Career Development

• Structured onboarding and training programs
• Opportunities for career progression within a global organization
• Exposure to international travel markets and global operations
• Continuous learning and professional development opportunities

Working Environment

• Collaborative and supportive team culture
• Multicultural and international workplace
• Employee engagement activities and company events
• Opportunity to work with colleagues and partners worldwide

Apply Now

If you are looking to build a rewarding career in the global travel industry and want to be part of an international team that values collaboration, service excellence, and continuous growth, we encourage you to apply today.

Join Miki Travel and help create exceptional travel experiences around the world.

Job Type: Full-time

Pay: RM3,000.00 - RM3,900.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• What is your current notice period?
• Please indicate your salary expectations?
• Are you open to traveling to Kuala Lumpur if you have been selected?

Education:

• Bachelor's (Preferred)

Work Location: In person