Tour & Travel jobs

At Easy Europe, we craft handmade journeys for travelers who expect the best. Our focus is on operational excellence, personalized service, and creating WOW moments.

We believe that travel changes lives — and that every detail matters.

If you are passionate about delivering exceptional customer experiences with focus, responsibility, and excellence, you’ll find your place with us.

• Customer Consultation:

Understand client needs deeply through structured conversations and customized trip planning.

• Sales Achievement:

Proactively close bookings while maintaining premium service standards; meet and exceed monthly and quarterly sales targets.

• Operational Consistency:

Prepare accurate quotations, confirmations, and payment documents, ensuring full alignment with company process and service excellence.

• Customer Experience Management:

Serve as the primary point of contact from inquiry to post-trip feedback, ensuring harmony throughout the customer journey.

• Team Collaboration:

Coordinate effectively with Marketing, Operations, and procurement to ensure seamless handovers.

• Continuous Improvement:

Identify opportunities to improve the customer experience, share feedback, and drive positive change internally.

We’re Looking For Someone Who:

• Has strong communication skills with customers — clear and persuasive
• Is customer-centric and driven by the satisfaction of creating amazing experiences.
• Brings focus, consistency, and responsibility into every task.
• Thrives on achieving goals and maximizing performance with pride.
• Is analytical and thoughtful, balancing customer dreams with operational realities.
• Works well in structured environments with high personal standards.
• Is energized by making a meaningful impact on customers’ lives (Significance strength).
• Can arrange and prioritize tasks logically to meet deadlines smoothly.

Why Join Easy Europe?

• A customer-centric, structured, and achievement-driven environment.
• Clear career paths with recognition for true performance and impact.
• A passionate, focused team where consistency and excellence are respected and rewarded.
• Opportunities to grow your skills, sales achievements, and professional significance.

Easy Europe Holidays is looking for a Travel Consultant to join our merry and lively team of professionals helping travellers realize their vacation dreams!

Job Responsibilities:

• Responding and communicate to customer queries in a timely and accurate way, via phone, email or chat [various channels].
• Keeping records of customer interactions, transactions, comments, and complaints.
• Updating and recording all client information on the database.
• Processing quotation, bookings, invoice & receipt & special request.
• Understanding our packages thoroughly to answer customer needs.
• Acknowledging and resolving customer issues with patience Informing clients about the cancellation policy, including salient dates and all penalties.
• Collect payments, record financial transactions and process refunds.
• Making recommendations regarding sim cards, travel insurance, travel safety, visas, and immunizations.
• Maintaining a high degree of professionalism and maintaining client confidentiality.
• Meet sales targets and profit goals.
• Perform office-based administrative duties whenever required.

Our team works with minimal supervision and with deadlines bringing efficiency and productivity to new heights!

If you are passionate about the tour industry and travel (of course!), we'd love to talk with you and explain more about this exciting vacancy with the company.

Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Can you work in office (located at Solaris Mont Kiara)?
• Do you posses own vehicle to commute for work?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• travel agency: 1 year (Preferred)
• customer service / customer support: 1 year (Preferred)

Language:

• English (Preferred)
• Mandarin (Preferred)
• any dialect (Hokkien, Cantonese, Hakka etc) (Preferred)

Work Location: In person