Tour & Travel jobs

Global Tour Coordinator

Location: Kuala Lumpur, Malaysia
Employment Type: Full-Time | Permanent

About Miki Travel

Miki Travel is a global travel organization with more than 50 years of experience in the tourism industry and an extensive network of offices worldwide. We provide comprehensive travel solutions to travel professionals across international markets, including accommodation, transportation, and destination services.

As part of our continued growth, we are looking for a motivated, organized, and detail-oriented Global Tour Coordinator to join our Kuala Lumpur team.

This position is ideal for individuals who are passionate about the travel industry, enjoy working in a fast-paced international environment, and are committed to delivering efficient and high-quality operational support.

Key ResponsibilitiesHotel Reservations & Tour Operations

• Coordinate hotel reservations and travel arrangements for international group tours and FIT bookings.
• Handle new bookings, amendments, cancellations, and special requests accurately and within the required timelines.
• Maintain accurate and up-to-date booking and reservation information in internal systems.
• Monitor booking deadlines, hotel confirmations, room allocations, and other operational requirements.
• Prepare and manage rooming lists, arrival schedules, and special guest requests to support smooth tour operations.
• Follow up on pending reservations and ensure all necessary arrangements are confirmed on time.

Partner & Stakeholder Coordination

• Liaise with hotels, suppliers, destination partners, and Miki Travel offices worldwide regarding bookings and operational matters.
• Build and maintain positive working relationships with hotel partners and suppliers.
• Provide timely updates on booking status, availability, operational changes, and service requirements.
• Collaborate closely with internal teams, including Sales, Quotation, and Operations, to ensure seamless coordination and service delivery.

Operational Support & Service Excellence

• Investigate and resolve reservation discrepancies, booking issues, and other operational matters promptly.
• Manage urgent requests and last-minute changes efficiently while maintaining a high standard of service.
• Monitor outstanding operational issues and follow up with the relevant parties to ensure timely resolution.
• Support service recovery by coordinating appropriate solutions for booking- or customer-related concerns.
• Escalate complex, sensitive, or urgent matters to the appropriate parties when necessary.

Administration & Reporting

• Maintain accurate booking records, correspondence, and operational documentation.
• Prepare relevant reports and provide administrative support for operational monitoring and follow-up.
• Ensure tasks are completed in accordance with company procedures, operational standards, and quality requirements.
• Contribute to continuous improvement initiatives aimed at enhancing operational efficiency and service quality.

RequirementsQualifications & Experience

• Diploma or Bachelor’s Degree in Tourism Management, Hospitality Management, Business Administration, or a related field.
• Fresh graduates are encouraged to apply.
• 1–3 years of relevant experience in hotel reservations, travel operations, hospitality, customer service, or a related field would be an advantage.
• Candidates with relevant internship experience or exposure to the travel and hospitality industry are also encouraged to apply.

Skills & Knowledge

• Good command of English, both written and spoken.
• Strong communication and interpersonal skills.
• Excellent attention to detail with a high level of accuracy.
• Good organizational, multitasking, and time-management skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience with hotel reservation systems, travel booking platforms, or Property Management Systems (PMS) would be an added advantage.
• Knowledge of European destinations, hotel operations, or international travel markets would be beneficial.
• Able and willing to work rotational shifts, including weekends and public holidays, when required.

Personal Attributes

• Proactive, responsible, and solution-oriented.
• Able to prioritize tasks and work effectively under pressure.
• Customer-focused with a strong commitment to delivering quality service.
• A collaborative team player who is comfortable working in a multicultural and international environment.
• Adaptable and willing to learn and develop within a global organization.

Why Join Miki Travel?Rewards & Benefits

• Competitive salary package
• Bi-annual performance incentives
• Transportation allowance
• Medical and insurance coverage
• Minimum 14 days of annual leave
• EPF, SOCSO, and other statutory benefits

Career Development

• Structured onboarding and training
• Opportunities for career growth and progression within a global organization
• Exposure to international travel markets and global operations
• Continuous learning and professional development opportunities

Working Environment

• Collaborative and supportive team culture
• Multicultural and international working environment
• Employee engagement activities and company events
• Opportunities to work with colleagues, suppliers, and business partners worldwide

Apply Now

If you are looking to build your career in the global travel industry and want to be part of an international team that values collaboration, service excellence, and continuous development, we would be delighted to hear from you.

Join Miki Travel and be part of a global team dedicated to delivering seamless travel experiences around the world.

Job Type: Full-time

Pay: RM3,000.00 - RM3,800.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• Do you have experience in tour operations or coordinating travel arrangements such as hotels, transportation, sightseeing, and meals?
• What is your current notice period?
• Please indicate your salary expectations?
• Are you open to traveling to Kuala Lumpur if you have been selected?

Education:

• Bachelor's (Preferred)

Work Location: In person