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Travel Agent jobs in Kuala Lumpur

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    • To ensure that all calls are routed to the appropriate extension of the right employees and to ensure that all reservations taken are appropriately filed.
    • View all YTL Hotels jobs - Kuala Lumpur jobs - Travel Agent jobs in Kuala Lumpur
    • Salary Search: Travel Centre Agent - YTL Travel Centre salaries in Kuala Lumpur
    • Liaising, communicating & maintaining good business relationship with travel agents, hotels, and airlines.
    • Keeping tracks of bookings and employee’s travel.
    • To handle daily administrative duties such as customer registration, answering phone calls, responding to messages, and emails, scheduling appointments for…
    • Coordinate and monitor work load of each agent to ensure smooth operations.
    • To ensure that all booking requests received is processed and confirmed as soon as…
    • Fresh graduate will need to have an education background in travel & tourism.
    • An opportunity for EXPERIENCED AFTERHOURS TRAVEL CONSULTANTS to be part of a…
    • Attends travel seminars and conferences.
    • Collects payments, books travel arrangements and pays applicable fees.
    • The Travel Management Specialist is responsible for performing all travel booking activities, including hotel and flight arrangements, for DKSH Malaysia and…
    • Attends travel seminars and conferences.
    • Collects payments, books travel arrangements and pays applicable fees.
    • Strong knowledge of Umrah travel arrangements.
    • Monitor customer experience to ensure smooth travel execution.
    • Minimum 2 years of experience in customer service…
    • To handle daily administrative duties such as customer registration, answering phone calls, responding to messages, and emails, scheduling appointments for…
    • Develop and maintain good relationships with travel agents, tour operators and travel trade partners.
    • Monitor market trends, competitor activities and travel…
    • Working with travel consultants from different travel agencies to put holiday packages together.
    • Marketing holidays to clients via travel agents, websites,…
    • Search for the best travel deals and provide alternatives to meet customers' needs.
    • Manage accurate customer information in GDS (PNRs, travel profiles, booking…
    • Provide accurate information and literature on tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel…
    • Agoda travel discounts and special rates on accommodation and related products.
    • Agoda's Customer Support Team understands that travel can be an everchanging…

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Travel Centre Agent - YTL Travel Centre
YTL Hotels
·
2.7
Kuala Lumpur
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

OBLIGATION :

Internal Customers:-

To ensure that all calls are routed to the appropriate extension of the right employees and to ensure that all reservations taken are appropriately filed.

External Customers:-

To ensure that all reservations are taken accurately and are free from errors and mistakes. On top of that to ensure that all telephone calls are answered promptly and in accordance to the telephone an-swering standards.

PRODUCTS PRODUCED:

Verify all reservation information with callers to ensure accuracy.

Accommodate and document special requests in an accurate and efficient manner.

Determine the most appropriate room type to meet guest requirements and maximize room rate.

Explain guarantee and cancellation policies to callers.

Describe room accommodations and benefit feature sale amenities to guests.

Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).

Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.

Input and access data in reservation system by entering correct information into proper fields.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

PEOPLE YOU SERVE : Internal and External customers

Job Type: Full-time

Benefits:

  • Meal provided
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • This position is open to Malaysian citizens only. Do you meet this requirement?

Experience:

  • Hotel working: 1 year (Preferred)

Work Location: In person

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