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Travel Agent jobs in Kuala Lumpur

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    • To ensure that all calls are routed to the appropriate extension of the right employees and to ensure that all reservations taken are appropriately filed.
    • View all YTL Hotels jobs - Kuala Lumpur jobs - Travel Agent jobs in Kuala Lumpur
    • Salary Search: Travel Centre Agent - YTL Travel Centre salaries in Kuala Lumpur
    • Taking ownership of customer concerns and passionate in solving end-to-end travel challenges.
    • We are looking for Customer Advisors, who will be supporting…
    • Fresh graduate will need to have an education background in travel & tourism.
    • An opportunity for EXPERIENCED AFTERHOURS TRAVEL CONSULTANTS to be part of a…
    • Coordinate and monitor work load of each agent to ensure smooth operations.
    • To ensure that all booking requests received is processed and confirmed as soon as…
    • Prior experience in travel agency is an advantage.
    • Advice on best fare options, routes, and travel policies.
    • Business Days: *Monday - Sunday (5 working days, 2…
    • Ensure all bookings comply with company policies, cruise line requirements, and relevant travel regulations.
    • Problem-solving skills with the ability to respond…
    • Research and respond to travel agent commission inquiries.
    • Responsible in maximizing the occupancy and average room rate at all times and maintaining consistent…
    • ​Handle airlines reservation & ticketing.
    • Handle tour enquiries and reservation, including hotel accommodation, all ground arrangement and other related tasks.
    • Exposure to international travel markets and global operations.
    • Coordinate hotel reservations and travel arrangements for international group tours and FIT…
    • Knowledge of world geography and travel destinations including the current dining and lifestyle trends across the globe.
    • To handle daily administrative duties such as customer registration, answering phone calls, responding to messages, and emails, scheduling appointments for…
    • IBC Tours is one of Malaysia's fast-growing Muslim travel agencies, specialising in outbound and inbound travel packages.
    • Experience in Sales with experience.
    • Passion for travel and proven sales ability.
    • Deliver expert, personalized travel recommendations aligned with client preferences and budgets.
    • Provide accurate information on travel regulations, visa requirements, and travel advisories.
    • Resolve customer inquiries, complaints, and changes in travel…
    • The potential candidate must have at least 20 years of experience in the travel/ tour business and a solid exposure to the Asian travel Industry.

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Job Post Details

Travel Centre Agent - YTL Travel Centre - job post

YTL Hotels
2.7 out of 5 stars
Kuala Lumpur
Full-time

Job details

Job type

  • Full-time

Location

Kuala Lumpur

Full job description

OBLIGATION :

Internal Customers:-

To ensure that all calls are routed to the appropriate extension of the right employees and to ensure that all reservations taken are appropriately filed.

External Customers:-

To ensure that all reservations are taken accurately and are free from errors and mistakes. On top of that to ensure that all telephone calls are answered promptly and in accordance to the telephone an-swering standards.

PRODUCTS PRODUCED:

Verify all reservation information with callers to ensure accuracy.

Accommodate and document special requests in an accurate and efficient manner.

Determine the most appropriate room type to meet guest requirements and maximize room rate.

Explain guarantee and cancellation policies to callers.

Describe room accommodations and benefit feature sale amenities to guests.

Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).

Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.

Input and access data in reservation system by entering correct information into proper fields.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

PEOPLE YOU SERVE : Internal and External customers

Job Type: Full-time

Benefits:

  • Meal provided
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • This position is open to Malaysian citizens only. Do you meet this requirement?

Experience:

  • Hotel working: 1 year (Preferred)

Work Location: In person

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