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Urgent jobs in Kuala Lumpur

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    • Handle frustrated or urgent clients calmly and professionally.
    • Respond promptly to client enquiries via phone, email, and ticketing system.
    • Highlight all urgent cases to the Line Manager for further assistance.
    • To ensure that all emails are replied within 24 hours.
    • PRA for confirmed staff quarterly.
    • Handle urgent or priority payment requests effectively while maintaining accuracy.
    • Strong time management skills – able to prioritize tasks and handle urgent…
    • * 1–2 years working experience.
    • * Age 25 – 35 years old.
    • Salary Range (Basic + OT + Allowence):* RM2,500 – RM3,000.
    • Minimum of 2 years of experience in a customer service or front desk role, preferably within a dental or healthcare setting.
    • Able to remain calm and professional when handling difficult customers or urgent cases.
    • Manage high-risk complaints, urgent cases, VIP cases, negative customer…
    • Prompting urgent and critical issues via WhatsApp / Call to Lead/ supervisor.
    • Stock replenishment and daily OOS check.
    • Maintain product hygiene & cleanliness.
    • Assist team In Executing Program, Roadshow & Events.
    • Help supervisor Train New Employee.
    • Responsible working in various type of department, event / roadshow.
    • Urgent Requests: Coordinate promptly on urgent guest needs during their stay.
    • As a Front Desk Officer in a digital property management company specializing in…
    • Escalate abnormal marketplace trends, high-risk complaints, negative reviews, and urgent cases to the relevant stakeholders.
    • Establish performance goals according to company.
    • Manage, Training, and monitor team members and team leads.
    • Knowledge of and ability to learn about products,…
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    • Whether you are a master of the grill or the friendly face at our counter, you are the secret ingredient to our legendary guest experience.
    • Calon yang berjaya akan bertanggungjawab untuk menyokong operasi jualan.*.
    • Isnin hingga Jumaat (9.00 pagi hingga 6.15 ptg).
    • Sabtu (9.00 pagi hingga 3.00 ptg).
    • Handle urgent transactions while maintaining a high level of accuracy.
    • 1:00 PM – 10:00 PM (Shift Allowance Provided).
    • Fresh graduates are welcome to apply.
    • Greeting customer and offering assistance.
    • Recommending Product or merchandise to help customer.
    • Answering question and addresing concerns.

Job Post Details

Junior IT Support - job post

Stampede Solution
Kuala Lumpur
From RM 3,000 a month - Permanent, Full-time

Job details

Pay

  • From RM 3,000 a month

Job type

  • Permanent
  • Full-time

Location

Kuala Lumpur

Full job description

Client Support & Communication

  • Respond promptly to client enquiries via phone, email, and ticketing system
  • Handle frustrated or urgent clients calmly and professionally
  • Acknowledge issues clearly, set expectations, and provide regular updates
  • Take full ownership of assigned tickets until resolution

Troubleshooting & Issue Resolution

Perform first-level troubleshooting by:

  • Reviewing documentation
  • Checking logs and system behaviour
  • Referring to past cases and known issues
  • Escalate issues only after sufficient investigation, with clear findings and context

Support SMS-related systems:

  • Monitor SMS servers
  • Investigate and resolve SMS delivery or system issues
  • Perform basic system and application checks

Ticket & SLA Management

  • Manage multiple tickets simultaneously
  • Prioritise issues based on urgency, impact, and SLA requirements
  • Ensure accurate and complete documentation for every case
  • Follow up proactively to ensure issues are closed properly

Testing & Deployment Support

  • Assist in client-side testing and deployment of new releases
  • Participate in System Testing (ST) and User Acceptance Testing (UAT) when required
  • Report defects clearly with steps, evidence, and expected behaviour

Knowledge & Process Improvement

  • Document solutions and recurring issues to improve team efficiency
  • Suggest improvements that reduce repeated support issues
  • Continuously learn product behaviour and common failure patterns

Team & Work Commitment

  • Work fully office-based

Be prepared for:

  • Occasional late hours
  • Weekend standby (rotational)
  • Support team members when required, including coverage during leave.

Job Requirements

  • College or University degree in Computer Science or a related discipline
  • Comfortable communicating with clients verbally (phone calls included)
  • Willingness to figure things out independently using documentation
  • Able to stay calm under pressure and handle complaints professionally
  • Strong sense of ownership — you don’t abandon tickets
  • Able to multitask and prioritise under SLA pressure
  • Resilient mindset — you don’t shut down when things get stressful
  • Basic understanding of:

- Databases (MySQL, simple queries / joins)
- Web systems or client-server concepts

  • Exposure to any programming language (PHP, C#, etc.) is sufficient
  • Exposure to Microsoft.NET development using C#
  • Knowledge of client/server application development, DB, MS Office products etc
  • Problem-solving skills

Job Types: Full-time, Permanent

Pay: From RM3,000.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Health insurance

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Required)

Work Location: In person

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