airport jobs in Senai

Job Description:

1. Passenger assistance:

• Greet passengers and provide assistance examples with check-in procedures, baggage handling, and other relevant airport processes.
• Guide passengers through security checks and ensure compliance with airport regulations.

2. Information provision:

• Offer accurate and up-to-date information on flight schedules, gate changes, boarding procedures, and other relevant details.
• Assist passengers with general inquiries, such as airport facilities, transportation options, and amenities.

3. Complaint resolution:

• Address and resolve passenger concerns, complaints, and issues in a timely and effective manner.
• Collaborate with other airport departments to resolve more complex problems or escalate issues as necessary.

4. Communication:

• Maintain clear and effective communication with passengers, airline staff, and other airport personnel such as updating flight information display system and answering phone calls.
• Make announcements over the public address system as needed such as announcement for arrival flight.

5. Lost and found:

• Assist passengers in locating lost items and coordinate with the airport's lost and found department.

6. Team collaboration:

• Work collaboratively with other airport staff and departments to ensure a seamless passenger experience.
• Participate in regular meetings and training sessions to stay informed about airport updates and changes.

7. Adherence to policies and regulations:

• Ensure compliance with airport security regulations, policies, and procedures.
• Stay informed about changes in airport policies and communicate updates to passengers as needed.

Qualifications and Skills:

Education:

• Minimum SPM/STPM/SKM certificate or diploma/advanced/higher/graduate diploma, post graduate diploma in Tourism, Hotel Management, Customer Services or equivalent.

Experience:

• Minimum 1 year of working experience in the related field (tourism, hotel management, customer services).
• Fresh graduates are encouraged to apply, training will be provided.

Skills:

• Good command of written and spoken in English and Bahasa Melayu
• Knowledge in use of spreadsheets, database, word processing and selected job specific software
• Good communication skill

Job Type: Full-time

Pay: From RM1,700.00 per month

Work Location: In person