AIG
3.7 out of 5 stars.
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AIG Employee Reviews for Customer Service Representative

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It was okay. Higher Management was no good. The pay was okay. The job was boring and not challenging me and became a bore. The pay was good and lots of paid holidays.
Pros
Easy job
Cons
The constant quality grading
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If you can focus on your work and ignore the toxic culture, you may get to keep your job. Attrition is about 90%, so most colleagues are new and most get fired or quit.
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AIG take real care when it comes to making it a fun environment to work with constant events like a summer social, halloween games and a Christmas party. The salary is good for someone starting out and in this kind of call centre role. Being in the customer service role you are provided very good training to help you with your daily work.
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In all honesty it wasn't that bed of a place to work. Management needed more training and they need to make the schedule more accessible to people who live out of town. Don't automatically put them on 10 hour shifts in then make them work overtime in not give them lunches. The pay is not that great it was $10.50 an hour. To do it again I doubt I would work there again.
Pros
They gave you lunch if you had to do mandatory over time
Cons
They took your lunch away and made you work through it on mandatory over time
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Great job, just company's focused changed to internet service. Left a lot of clients upset they had no local representation. Un aware if company's focus has changed since 2016
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Job can be a steep learning curve pending on where you're placed in the company. Training is improving overall within the company as a whole, but more focus is needed in certain areas. Work can be fast paced, overtime required if you are a same day processor, i.e. Capital Transfers area. Benefits are good, better than many other places, however pay starts low at entry level and does not climb as quickly as other companies.
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Great benefits and they have open opportunities for you to grow. Management just needs a lot of work. It often upset some of the representatives because they felt we liked or didn't provide the best help to our customers, unfortunately that was the company policy. Overall the job was a good start in call center customer service.
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It used to be a really good place to work. Then upper management did a major layoff and then another and nust ruined it and stopped caring about the employees that were left.
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The only good thing about working for this company was the benefits. Management did a horrible horrible job. A lot of favoritism with management and horrible communication skills between management employee and hr.
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You start out with 2 weeks of training, and jump right into the job. There are opportunities to learn more, and get raises. It is an inbound call center. There is not a lot of calls that are escalated because most people are calling to ask for help. The staff is great, and the office has a good atmosphere.
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Working here, I will say they have really great benefits but the pay will make you not want to stay for the amount of work you are doing on the phones. You also can’t move up in the company unless you know people.
Cons
Pay
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AIG is like a family. We had weekends off and publick hilidays too, had free lunches and working tjere was a geat pleasure. Work was done on time and a lot of new things to learn.
Pros
Team buildings, free lunch
Cons
8am - 5pm
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Throughout my time with the organization much of the time spent during the work day was frivolous meetings about "competitive" in house challenges that really have no real value in advancement nor recognition.
Pros
stable work schedule non changing annual selection.
Cons
healthcare rates are pretty steep depending on your start pay
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Micromanagement at it's worst. Favoritism and back stabbing. If you are new, they'll set you up for failure pretending that you can ask anyone at anytime for help which simply isn't true. In the end they blame you for all the mistakes and not raising your hand, if something is wrong. The complete management downright sucks - nothing but buttkissing clowns. The atmosphere is toxic and highly racist. The whole department needs to be shut down - the seasoned employees are tired of being there and the new ones don't want to be there the only one who are loving their own presence is the management.
Pros
Pto, free lunches and drinks, nice co-workers
Cons
Incompetent management
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AIG is a well known brand, however, they fail to provide adequate resources to the call center employees. The call center is treated like an ugly step child compared to other departments. Outdated practices, technology from last decade, no support or collaboration within departments, etc. and they expect you to be productive like this.! Managers have favorites. You are micromanaged. You can’t go to the bathroom 4 mins and they ring your phone. High turnover.
Pros
100% Vested Company Match, Pto, M-Fri
Cons
Ridiculous Expectations, Favoritism from management, No advancement, High Turnover
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It seemed like there was room for advancement if you could get past the call center and its bad office politics and subpar management. They wanted to interview me for the job I wanted after I left the company, how could HR not know I was no longer employed there?
Pros
PTO Time
Cons
Bad Managers
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Very enjoyable job. Monday through Friday, no weekends. They feed you for lunch if you have to work overtime. You get to pick your schedule if you are in the top 50.
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Assist with website inquiries, provided customer support in all aspects of on-line Mutual funds and Annuity over phone in call center, limited account assistance. Achieved incentive bonuses based on high quality performance.
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they put too much importanc on time and not on doing the job right and too much information to learn to really help client out right. too many people rushing through Job and not taking car of work right way
Pros
free lunches
Cons
short breaks
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Good place to work. I was laid off 2015. Need enough time for training. Some Supervisor I feel Manager time understand the Products. Most of all good working environment.
Pros
Good work place
Cons
short breaks
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Very long hours. Very poor systems. Poor direction from management. Poor collaboration among workers. Lots of relatives work throughout the company - political more than skill based decisions. 10 years never got a raise. Management seems very well aware of all the issues but indifferent to making any changes.
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  1. Customer Service Representative