AIG Employee Reviews for Customer Service Representative
Customer Service Representative164 reviews
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AIG take real care when it comes to making it a fun environment to work with constant events like a summer social, halloween games and a Christmas party. The salary is good for someone starting out and in this kind of call centre role. Being in the customer service role you are provided very good training to help you with your daily work.
In all honesty it wasn't that bed of a place to work. Management needed more training and they need to make the schedule more accessible to people who live out of town. Don't automatically put them on 10 hour shifts in then make them work overtime in not give them lunches. The pay is not that great it was $10.50 an hour. To do it again I doubt I would work there again.
They gave you lunch if you had to do mandatory over time
They took your lunch away and made you work through it on mandatory over time
Job can be a steep learning curve pending on where you're placed in the company. Training is improving overall within the company as a whole, but more focus is needed in certain areas. Work can be fast paced, overtime required if you are a same day processor, i.e. Capital Transfers area. Benefits are good, better than many other places, however pay starts low at entry level and does not climb as quickly as other companies.
Great benefits and they have open opportunities for you to grow. Management just needs a lot of work. It often upset some of the representatives because they felt we liked or didn't provide the best help to our customers, unfortunately that was the company policy. Overall the job was a good start in call center customer service.
You start out with 2 weeks of training, and jump right into the job. There are opportunities to learn more, and get raises. It is an inbound call center. There is not a lot of calls that are escalated because most people are calling to ask for help. The staff is great, and the office has a good atmosphere.
Throughout my time with the organization much of the time spent during the work day was frivolous meetings about "competitive" in house challenges that really have no real value in advancement nor recognition.
stable work schedule non changing annual selection.
healthcare rates are pretty steep depending on your start pay
Micromanagement at it's worst. Favoritism and back stabbing. If you are new, they'll set you up for failure pretending that you can ask anyone at anytime for help which simply isn't true. In the end they blame you for all the mistakes and not raising your hand, if something is wrong. The complete management downright sucks - nothing but buttkissing clowns. The atmosphere is toxic and highly racist. The whole department needs to be shut down - the seasoned employees are tired of being there and the new ones don't want to be there the only one who are loving their own presence is the management.
Pto, free lunches and drinks, nice co-workers
AIG is a well known brand, however, they fail to provide adequate resources to the call center employees. The call center is treated like an ugly step child compared to other departments. Outdated practices, technology from last decade, no support or collaboration within departments, etc. and they expect you to be productive like this.! Managers have favorites. You are micromanaged. You can’t go to the bathroom 4 mins and they ring your phone. High turnover.
100% Vested Company Match, Pto, M-Fri
Ridiculous Expectations, Favoritism from management, No advancement, High Turnover
It seemed like there was room for advancement if you could get past the call center and its bad office politics and subpar management. They wanted to interview me for the job I wanted after I left the company, how could HR not know I was no longer employed there?
Very long hours. Very poor systems. Poor direction from management. Poor collaboration among workers. Lots of relatives work throughout the company - political more than skill based decisions. 10 years never got a raise. Management seems very well aware of all the issues but indifferent to making any changes.