AIG Employee Reviews for Customer Service Representative
Customer Service Representative164 reviews
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I loved that my positions kept me busy and challenged. During my career corporate business decisions kept changing directions. This gave me the opportunity to learn more and expand my insurance expertise. I also learned how to adapt to change quickly. My management team was the most supportive team I could ask for.
Good Benefits with supportive co-workers
No employment stability
The introduction of a new staff productivity monitoring system in 2013 marked the beginning of a dramatic decline in morale and working conditions. The emphasis on quality of work was replaced by the need for speed as all work tasks were measured in minutes and seconds. Consequently the focus to meet personal productivity targets eliminated both the team work ethic and putting the customer first. Healthy sales outstripped adequate staffing levels and so career development had to be overlooked. A successful company but not a place to stay too long.
AIG is known all over US, South America and Asia, currently the leading Insurance company in the United States and best employer of the year, Surprisingly recognized by more than 50 countries all over the world. Working with internationally acclaimed company is both fun and enjoyable but with big responsibility in a sence that we need to be careful, efficient and trustworthy for the protection of our company and maintaning the top position. Over all it's not easy but the company make sure that you will be compensated rightfully, treated fairly and lived a balanced workplace and personal life.
Allowances, sometimes free lunch, no overtime, no salary disputes
typical work day is inbound calls at a fast setting pace locating customer accounts, and warranties for product services they purchase. we are a third party who assist with having contractors come out to fix appliances, tv and any other services they have warranties on.
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This was not a good place to work. Management had a "click" and if you wasn't in that "click" you didn't have much room for advancement. This job absolutely was horrible and a lot of favoritism was most definitely show. This job was not professional at all!!!
AIG is a great place to work for certain reasons. the benefits are great and great incentives but its a lot more stressful than when i first started. I have been there for five years and i have gotten one raise and they start new comers at 14 buck an hour. i make 10.69 an hour and they start people higher.
Great team to help you in times of need. Seems daunting when you have to get licensed for each state but it isn’t that difficult. All the answers are there, you just have to read.
Company back what the representative says, even if they’re wrong.
The managers are to worried about your personal life
A typical work day for a morning person like myself used to start slow, then speed up. Toward my end with the company it never slowed. I learned how to exercise patients and be a do-er for myself. Management is always there to help. The hardest part of the job was taking non-stop escalated angry calls all day and never a decent one. The best part to me was learning how to multitask and type faster.
Office potlucks and catered lunch. Personal time each day.
Healthcare a little pricey. Callers always upset/angry.
I liked working there, but they were losing a business and didn't tell us until they laid us all off. I worked for whirlpool and had to quit because they didn't have any calls and were going to fire everyone.