AIG Employee Reviews for Customer Service Representative
Job Title
Customer Service Representative164 reviews
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There's nothing but at all based on my experience.i would say that its the Best place to work and management. However, sometimes Reassurance is difficult when compromise by some manipulative nature.
This is a great company if you are looking to get your start in customer service. Their benefits are wonderful and if they offer hours for any schedule (student, third shift, etc).
It was a very fast paced environment with a lot of information that you are required to know from training class that takes several weeks to learn. After that i feel that you were just kind of thrown into knowing what to do and how to completely execute it 100%.
Pros
they had a coke machine to help with drinks
Cons
short breaks
A typical day at AIG is answering as many phones calls as you can to help out agents and customers. The best part of the job is the people that you get to help with on a daily basis.
Pros
co works
Cons
no raises and low payment
Very busy but also fun workplace. If you ever needed help with a call you're on, its easy to get a hold of them so they can answer any questions you need help with. The people that work there are nice, and will help you with anything you may need help with.
Pros
Healthcare, great work environment
Cons
Short breaks
Had free lunch on Monday and Friday had cake of donuts for your birthday casual Fridays. They worked with you if you had any problems with work or outside of work place
Pros
Free lunch
Cons
have none
The management is cut throat you have to brown nose the supervisors to get a day off or get a schedule you can work, and even then will throw a curve ball anytime they get. Worse place to work for their turn over rate is horrible in only 4 weeks they went thru 35 people for petty reasons.
A typical day would consist of Preparing documents from the mail table to be scanned into computer. Entering customers information into database.Verifying clients applications and then processing checks. To be mailed to the client.
Pros
Being able to train new hires.
Cons
Some of the computer programs did not work or sometime too slow.
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Call center, night shift/Evening shift.
Japanese specialized center.
Japanese customers are a pain.
Good training period.
Not enough employees.
Management was not prepared/did not prepare to shift service area from North & South America only to Entire world.
Unrealistic expectation for employees.
Low pay, no yearly raise.
Small bonus.
Good benefits. 401 k.
While I worked for AIG I felt fortunate to be there. We were treated well and I enjoyed my job. Unfortunately, in 2014 they decided to transfer our jobs out of state and laid off several employees. After about 2 years they brought the department back to N.J. and hired new people.
Pros
Good pay & benefits. Treated employees well. Enjoyed working there.
Cons
Job security
I'm guessing that if you're reading this, you're considering taking a job at AIG in Stevens Point as a travel insurance sales/service phone rep. They're always looking for people because they burn people out so fast. The turnover rate is horrendous. I would advise you to do everything you can to find something else. If you decide to take the job, this is what you're in for - eight hours a day of being chained to a desk, taking phone calls from crabby people who think it's your fault they had to wait on hold for 20 minutes. Better hope you have a strong bladder because if you have the audacity to go to the bathroom more than twice a day you risk having an unacceptable occupancy rating. And you'll need to keep that rating as high as possible for breathers, because once you get all your licenses the calls DO. NOT. STOP. You will be expected to take call after call after call after call after call after call after call after call. Most of these calls will involve you arguing with a customer who either thinks they know your job better than you do, or are mad because they feel the price is too high and want you to give them a special discount for being so fun to talk to. You will be surrounded by coworkers who you will never know anything about because any time you try to converse with one of them one or both of you will get a call. In the meantime you get to watch the supervisors wander around the floor, chatting and socializing with each other. Then the supervisors will call you to their office and call you on the carpet because saying one wrong thing (and I'm not exaggerating) - more...
Pros
Free food once in a while, but you won't have time to eat it because you're on the phone all day anyway.
Cons
Ridiculously low pay, unless you count the commission - if you're really really good, you can get up to 1% of your sales! Wowza!
Division and management team I reported up to during my last 10 years with the company questionable. Personality/politically driven as oppose to performance.
Pros
Global company, therefore global opportunities if you have the skills
Cons
Middle management is personality and political driven as oppose to performance driven.
It was a great job for the short time I was there. My coworkers were great. Most of the management was good. I unfortunately didn't have a good manager.
Pros
coworkers. company treated their employees to appreciation outings.
Cons
Detail oriented. Not a lot of room for making errors, and correcting them.
This company was bought out by FARMERS. Before it was sold, it was a great company to work for. The pay and benefits were fair. They always post available opening.
Pros
a good company to work for
Cons
the company was boought
couldn't be more happy to have worked for AIG. Was a great place to work and i felt well respected within the company.
Managers were fantastic and so supportive. Made the job 10 times better.
Pros
great benefits
Cons
busy days
I enjoyed the job, although the office is now closed and was sold to Farmers insurance. The job was quick paced, and was graded on your efficiency to answer phone calls, and technically to answer all questions correctly. I found the job challenging but interesting and exciting at the same time.
Pros
Vacation time, pay
Cons
not flexible schedule even for 15 min breaks and lunch.
Very enjoyable environment to work in, incentives, exceptionable training, management very understanding and informative of any changes in the work schedule, co-workers very easy to work with and helpful.
Pros
Good place to work for
Cons
None
Just seemed to be a run of the mill call center job. They sell it as a Customer Service role. Just answering calls. Helping no one but their bottom line.
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- Customer Service Representative