AIG
3.7 out of 5 stars.
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AIG Employee Reviews in Cyberjaya

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It is a good company as it is very solid management. However you need to look upon the operation team on how they are treated. are they well motivated or it was just the higher level management are getting the names.
Pros
very awesome annual dinner
Cons
no increment and very bad bonus
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1. To provide daily customer service, administrative. Operational and coordination support to the related department. 2. Responsible for handling phone-in problem. 3. Provides 1st or 2nd level Service Desk incident management and case handling through to successful resolution of in-scope products, services, and processes for the supported customer. 4. Apply solutions to those problems through phone support customers. 5. Providing technical/non-technical screening of calls. 6. Remotely troubleshoot the problems 7. Recognizes and takes action when escalation and de-escalation are required for critical and urgent cases and follow designated customer procedure. 8. Train users according to technical release and security standards. 9. Any other tasks assigned by Management as and when required.
Pros
Free Lunch on Wednesday, Insurance covered for family
Cons
High calls
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no flexible working hour cannot have the changes unable to provide the training or certification for employee only certain employee got the changes for certification
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Excellent place to work for newbies and IT fresh graduates, plenty of opportunities and room for growth. I've had wonderful 16 years with the company so far and intend to continue to look for good opportunities within...
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Good places to learn new data center technologies. Lots company activities (free lunch on Wednesday, free movie, sport event) however at the same time fill with red tape and politics.
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