Aegis BPO Malaysia
3.1 out of 5 stars.
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Aegis BPO Malaysia Employee Reviews

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Location
Malaysia61 reviews

Ratings by category

3.2Work-Life Balance
2.7Salary & Benefits
2.9Job Security & Advancement
2.7Management
3.4Culture

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Found 61 reviews matching the searchSee all 64 reviews

Good place as a fresh graduates.

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Good place to start as a fresh graduate. They provide training for us to understand the role. However, not recommended for long term career plan. Stressful working environment.
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Friendly Colleagues

Meet a lot of good colleagues from different background, can learn a lot of communication skills and solving problem skills.difficult parking and own responsibility of you own.

Pros

High OT rate

Cons

Short breaks and lack of parking slots
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Good place for a beginner

If you're a beginner, it's a good place for you to start. The management is helpful. Staffs are okay, if you can mingle around. Overall, I learned customer service skills here.
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The work environment is depend on the project.

The salary is too low and no other beneficial except health care the work life balance is depend on the project and also HR is very difficult to communicate with

Pros

Good workmate

Cons

Management
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The worst company that I ever worked

Useless team leaders who likes to abuse power for personal gain. Never appreciate someone’s talent, too much politics and useless team leaders. Don’t waste your time joining this company, a rider job could give you more satisfaction and calm mind. Not worth to work here.

Pros

Nothing you can expect

Cons

You can roam around, no one would care because team leader will be busy with gossips.
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Best colleagues and team mates ever, management is worst

Loved working there, job was very doable but the one and only down part is bad management. CSE and QA and TLs are great, people above us is worse . Great client as well

Pros

24/7 shuttle service

Cons

Management
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Office politics sucks

Salary no problem, working environment no problem, but you gotta kiss some mighty high a**es to stay in the game.. like a lot of a** kissing.. cause if you don't, then you're not gonna stay long enough to get yourself any kind of promotions.. and don't forget that the job itself is already stressfull..

Pros

Working in aircond, comfy workspace, nice canteen

Cons

Office politics
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Bery bad management

Everything need to be done by you urgently. But when you have problems and ask for management help they are super lousy. Underpaid with tons of task.

Pros

Nothing

Cons

Bad management
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Unhappy Employee with poor management

Im an ex employee worked in Celcom dprt. Trust me, you will regret once you join. Training given was ONLY 9 days instead of 1 month and expect the agent to learn all within the short 9 days which is not fair at all. Noisy call floor with all the departments squeezed in under one office. Management sucks! Not professional at all and not systematic! Pushing the agent to reach targeted KPI. Call volume high daily which will make you to be stressful.

Cons

If call drop while on conversation, you will be blamed!!
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Company get worse when you work for long time

i had joined for customer service for 1 year ,the enviroment and places good but the management xxxx .with ot and extra allowance when hit target 1.most of the team lead only know how to gossip and they cant achieve their goals for the client and agents do all the job 2.most of the time they against a person but not to deal with problems because the management wont attention to this issue 3.basic salary is good ,might some people know that this company is earning profit by projects ,when they cant earn they will start planning to increase task target higher so they have reason to let you cant achieve hit target and cant get the bonus allowance,this situation as usual when you work for half years++ 4.i would not suggest any newcomer if you plan this job as your future ,you can improve yourself and learn alot in this company but not long term,prefer newcomer do this job because of stable basic salary and treat is as your stepping stone to get working experience 5.management,management,management problem! important words must say three times

Pros

stable basic salary, challenging, meet more new friends

Cons

management ineffective, should increase difficulty to promote a team leads, most of the team leads irresponsible person, management never attention on lower level staff
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Challenging

it's a challenging and stressful work at the same time its because customers satisfaction is very important, we need to analysis customers issues and give them a proper solution. I enjoyed my work and this job has taught me a good experience.
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stressful and challenging

I worked in aegis almost for 6 months, it's a challenging and stressful work at the same time its because customers satisfaction is very important, we need to analysis customers issues and give them a proper solution. I enjoyed my work and this job has taught me a good experience.
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Productive and Proactive

Flexible to work for and fun. Follow the flow. And kindly apply for Internal Job Posting if there's opening. The location is nearby to public transport.
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good place to start for people with no experience

this job is for those who doesn't mind any shift timing of the day and for single people who can work at any time given shifts. the team available is very good and will help newbies at anytime. therefore i feel that this is a good workplace. you can work your way until u can get a promotion to TL
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Example : Good & Friendly colleagues

1. Management should give priority to staff as well 2. Salary is good enough 3. Please stable in one KPI Allowance don't simply change every month 4. Please change the broken chair & Table etc 5. Friendly colleagues
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Having a good teammates

Quite stressful but you will staying will good companion and good teammates Good environment and convenience since it near with the lrt station and residence for those who staying put from pj area
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Poor Aegis

Poor job. Especially the staff is under celcom project, the training period should be last for a month for every batch, when its on our batch, they only give you 8 of training days and you need to cover their senior agent who is gonna resign for this poor job. WHY THEY RESIGNED? AND ITS A GROUP OF PEOPLE RESIGNING TOGETHER. What else? They literally asked you to answer call with 8 hours on the second months ! (As previously of their schedule, first month is the training period, second month is the period for new agent to test call, first week will be 4 hours, second week will be 5 hours, and adds 1 hour for the rest of the week, third month will be totally live, answering call for 8 hours). It's ok you want us to cover the workload of the calls in first month, but the salary you gave on the first month is just the same as the training period, fantastic man! The salary is average low from what other customer service does. And the attitude of celcom project trainer is pretty bad. Low salary and expecting you do to much more than the paid, what a high expectation company. Overall, this is what I worked over there for 2 months under celcom project, for those who interested with this poor company, please reconsider. Since you celcom project lacks of people currently, and you treat us so bad at this moment, dont ever blame me to write this here Aegis. I swear this is what i experienced from Celcom project in Aegis within this 2 months.
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assist singaporean

Fun workplace & helpful management.its nearby my house n& easy travel.flexible shift.can do ore overtime.the hardest part of vhe job is need handle irate customer sometime.
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Management

The management did not care about the staff at all. Bias and favouritism culture is here. People without quality and qualifications will get promoted. Poor processes and man management skill by all the management level.
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Poor Aegis

Job is good. Office is good. HR's responsibility quite poor and very slow, sometime inform the information is not clear. Each project have different life stly. My project on 3rd floor (Thai Speaker) is very poor too specially the assistant manager.
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very nice place to work

it's stressful work because deal with customers who not talk properly when deal on phone calls, but work place it's very nice, funny,happiness and team leaders always support n backup us
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Overall rating

Based on 64 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Compensation/Benefits
2.9 out of 5 stars for Job Security/Advancement
2.7 out of 5 stars for Management
3.4 out of 5 stars for Culture

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