Agoda
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Agoda Employee Reviews

Job Title
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Location
Malaysia25 reviews
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5.0
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Very nice place to work
Stressful but will enjoy it

They value staff

Fun place

Customer engagement

Staff engagement

Tools and systems up to date
Pros
Growth within the company
Cons
Na
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4.0
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It requires constant multitasking between chat email and call. Once you are a senior agent, you will be given more skills and responsibilities which will be used to educate juniors on their daily work.
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5.0
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1. Great teammates and managers.
2. Constant learning on handling procedures

3. Weekly 1-to-1 with manager, monthly team meeting/outing

4. Free seating

5. You will love the pantries that provide free flow of drinks and fruits

6. Strict time schedule with allocated time for personal breaks and meal time

7. Training is provided for those with no experience
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5.0
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great workplace with great managers and supervisor. learned a lot through L&D department. It's a past faced job so its not for those people who are slow as you need to maintain your KPI per month.
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4.0
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Positive work culture, welcoming and helpful management.
A typical day includes assisting customers with their bookings.

Had supportive management that encouraged you to push yourself and improve yourself not just at work but as a person.
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5.0
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The workspace, bosses and everyone was living a life of a king in the office and we had our very nicest moments ever during our period of work at Agoda.
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5.0
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Learned to adapt to a multi cultural organisation. To be independent and a critical thinker.
The company has been very transparent with the staffs on company upcomings.
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5.0
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- easy work
- need to prepare mentally

- fun workplace

- good pay

- rotating shift

- paid training

- free lunch on certain days

- develop good personality
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1.0
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No good company to work- for internal. They have no career path for internal staff. No benefits and being judgemental most of the time.

Wished to have a better salary and working environment.
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5.0
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a place where you can grow and learn a lot of things. very nice atmosphere and easy to adapt environment. The culture here is the best i have experienced.
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4.0
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Agoda is genuinely fast-paced environment with less chaos. You have to be fully independent if you are looking forward to work there. Apart from that, it a cool place to socialize and meet new people with different background.
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5.0
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Always encouraging and pushing each other. Good facilities to care for employees. your sitting time is monitored to every minute. people are very friendly and there's no senior-junior nonsense.
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4.0
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- fun working environment and enjoyable place to work with and most of time there is always supervision or buddy that can refer to and learn to handle inbound and outbound calls
- however management needs improve especially in approving annual leave
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4.0
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Day to day work with a good colleague
Learn how to resolve issue that other industry didn't encounter

Agoda management are fun and responsible

colleague is fun
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4.0
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Honestly, it was ok but you need to have a high tolerance to pressure and your bosses are going to constantly reminding you how bad your performance is that you can't really do much about
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3.0
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Management issue, nothing much to say. my working experience was not good with them coz due to internal politics. They don't respect talents and run the old water flows.
Pros
salary
Cons
management
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4.0
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Overall it was a good place to work. They had good salary package, decent benefits but unfortunately there is no opportunity to progress beyond your current role. You are competing with 120 other agents and favoritism ensures that sometimes your dedication and hard work does not get recognised.
Pros
Great Salary, Environment, Team
Cons
No Progression, incompetent management
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5.0
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Great management and good work life balance. Good benefits provided for staff and attractive salary package. Good environment to learn the new enhance culture of hotel booking and the ability to communicate with people from all around the world.
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3.0
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Agoda was my first big stage of dealing with customers all around the world. It was a great experience and definitely I've learned a lot. I saw the improvement in myself in dealing with tough and difficult customers. Futhermore, my English has improved drastically in both speaking and writing.
Pros
High Salary, Subsidized 50% parking rates, Helpful seniors, Good working environment.
Cons
Short personal breaks (15 minutes), Unfriendly Team leaders.
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4.0
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The working environment is very nice.
Benefits also good.

No career progression.

nice colleagues

easy access

working on shift

annual leave more than 12 days per year
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5.0
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productive and very friendly environment with lots of fresh fruits to keep us active all day.
theres a place to play games in the pantry.

The managers are very helpful when we need help.
Pros
free food during public holidays
Cons
shot breaks, medical card provided
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