AirAsia
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AirAsia Employee Reviews for Customer Care Specialist

Job Title
Customer Care Specialist5 reviews
Location
Malaysia5 reviews
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4.0
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Overall is good however the management vice its always keep change and not good at all. The management does not understand wfh is always has network issue and sometimes hard for you to complete your task immediate.
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5.0
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Working in AirAsia give good exposure in term of handling customer issue & provide suitable solutions to the customers. Besides that, the enjoyable working environment make the staff less stressful. The management also keep updating the staff & have happening team. However, the hardest part is when work with Customer Service department, need to patient & clarify correctly on what the customer want, been angry by customer is the normal thing, but at last need to ensure the customers' issues been solve accordingly.
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4.0
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Good place to work. Very peaceful. If you prefer challenges, then this is not a place. Everything is simple and straight forward. In term of pay out for manager level. It is very low.
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5.0
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Everyday is a stressful yet lovable day because of the nature of work.
Receiving thousand of calls and emails and resolving customer issues in a very professional and gloatingly manner.

I learn a lot every day from that there no such word as NO there.

It can be resolved if it within the SOP.

Work place amazingly nice with positive attitude.
Pros
Fantastic
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5.0
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I enjoyed working here, most of skills on customer service and soft skills I gained here. It's always a good place with great work and life balanced environment.
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