AirAsia
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AirAsia Employee Reviews for Customer Service Representative

Job Title
Customer Service Representative11 reviews
Location
Malaysia11 reviews
Found 11 reviews matching the search
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5.0
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Hi all. Im not type of person who always giving review about something especially something related with my job scope. But this time i will giving my honest opinion. Air asia is a big company. There is a lot of benefit u can earn from it. To those whom zero knowledge about manner,there you will learn how to deal with type of customer and how to control emotion
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5.0
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I really love join AirAsia because of culture and environment very nice . And my management very easy to communicate when u need them . Then you can get more benefits working here. Very comfortable company .
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4.0
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Good management and nice package. Bonus fairly based on performance. Travel with discount ticket yearly. Medical benefits very good. Enjoy nice working environments.
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5.0
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Good management and team leader. Teamwork very strong among staff. Nice uniforms. So many benefit for staff. Learn something new every day. Meet new people every day
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4.0
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Exposure to various culture and it was a multiracial company
Learned a lot of patience as the job can be tough at times

Managed to be top performer on inbound calls
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5.0
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Learning how to multitask and also how to improve communication to customer. A good place to start up to build confidence. The training is very good to teach how to handle customer
Pros
Improving confidence when talking
Cons
Shift works
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5.0
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It's fun working place with many benefits. The culture is very good and free lunch for occasions are provided. many outdoor activities are also given to build teamwork.
Pros
free lunch
Cons
no healthcare
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4.0
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This is a workshift based. Sometimes it exceeded your working hours. It was fun but tiring at most. Depends on the load and the problems that occurs.Staff was friendly but the management is a bit bossy
Pros
RM5 lunch
Cons
Not considerate on MC or Hospitalization
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2.0
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Air Asia provide good travel benefits to their employee, and it made me a very good communicator and enhance my problem solving skills.
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3.0
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Always the area will be measured to make a good in sales with in our place of the customers. the hardest part will be i got more sought when i learned this job with my boss, on the other hand he smiled at me because i improved on good service with customers.
Pros
Good timing
Cons
Nothing much as a learner on that time, I motivate myself to improve.
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5.0
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Work in happy environment. Everyday learn things.Good team work.Hardest part handling flight delay or cancel..Good management .
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