American Express Careers and Employment

About the company

CEO
Stephen J Squeri
85%
approve of Stephen J Squeri's performance

Founded
1850
Company size
more than 10,000
Revenue
more than $10B (USD)
Industry
Financial Services
Headquarters
New York, NY
Link
American Express website

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Jobs

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Customer Care Specialist

4 jobs

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Kuala Lumpur

16 jobs

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Rating overview

Rating is calculated based on 8.7K reviews and is evolving.

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Reviews

Customer Care Professional in Kuala Lumpur

on 28 December 2022

Great place to grow

Growth is highly encouraged. Only downside was the permanent night shift and back to back calls without a chance to catch a breath. Highly recommended workplace except for night shift.

customer service rep in Kuala Lumpur

on 23 December 2022

Good workplace but very fast paced

Young and dynamic team but pressure from higher management to meet KPI every month. Competitive salary package but basic is lower. Gross pay is high but too stressful to achieve it on a monthly basis.

Learning Specialist in Malaysia

on 5 December 2022

Young, Inclusive, Innovative and Great Perks!

My time with the company was great! I’ve worked with great leaders in my tenure. The organization proves to be inclusive in hiring prospective talents and in their HR/ER policies. There are growth opportunities, making it very rare for an employee to stay stagnant in a role for a very long time. The organization also encourages feedback and empowers its employees to come out with innovative ideas to improve the work culture/business processes.

Customer Care Professional in Kuala Lumpur

on 21 October 2022

Great Company But Not For The Long Run

Great benefits, salary, working environment and colleagues. However KPIs are hard to meet and maintain. Night shift is unsustainable. Job is physically and mentally draining with little to no variety. A lot of training and coaching is provided to foster improvement and keep you up to date with everyday changes in products/processes/policies. A good support system to assist employees during the job. But job is ultimately very tiring, stressful, and unsustainable.

Analyst in Kuala Lumpur

on 11 September 2022

Work Life balance

Work-Life balance. OT can be claimed if the Team Lead requests it. Good benefits and good culture.

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Questions and answers

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