American Express
4.1 out of 5 stars.
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American Express Careers and Employment

About the company

  • CEO
    Stephen J Squeri
    85%
    approve of Stephen J Squeri's performance
  • Founded
    1850
  • Company size
    more than 10,000
  • Revenue
    more than $10B (USD)
  • Industry
    Financial Services
  • Headquarters
    New York, NY
  • Link
    American Express website
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Jobs

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Customer Care Specialist

4 jobs

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Rating overview

Rating is calculated based on 8.7K reviews and is evolving.

4.2520193.2020205.0020214.172022

Reviews

Customer Care Professional in Kuala Lumpur
on 28 December 2022
Great place to grow
Growth is highly encouraged. Only downside was the permanent night shift and back to back calls without a chance to catch a breath. Highly recommended workplace except for night shift.
customer service rep in Kuala Lumpur
on 23 December 2022
Good workplace but very fast paced
Young and dynamic team but pressure from higher management to meet KPI every month. Competitive salary package but basic is lower. Gross pay is high but too stressful to achieve it on a monthly basis.
Learning Specialist in Malaysia
on 5 December 2022
Young, Inclusive, Innovative and Great Perks!
My time with the company was great! I’ve worked with great leaders in my tenure. The organization proves to be inclusive in hiring prospective talents and in their HR/ER policies. There are growth opportunities, making it very rare for an employee to stay stagnant in a role for a very long time. The organization also encourages feedback and empowers its employees to come out with innovative ideas to improve the work culture/business processes.
Customer Care Professional in Kuala Lumpur
on 21 October 2022
Great Company But Not For The Long Run
Great benefits, salary, working environment and colleagues. However KPIs are hard to meet and maintain. Night shift is unsustainable. Job is physically and mentally draining with little to no variety. A lot of training and coaching is provided to foster improvement and keep you up to date with everyday changes in products/processes/policies. A good support system to assist employees during the job. But job is ultimately very tiring, stressful, and unsustainable.
Analyst in Kuala Lumpur
on 11 September 2022
Work Life balance
Work-Life balance. OT can be claimed if the Team Lead requests it. Good benefits and good culture.

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Questions and answers

People have asked 13 questions about working at American Express. See the answers, explore popular topics and discover unique insights from American Express employees.

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Interview insights

Insights from 50 Indeed users who have interviewed with American Express within the last 5 years.

Favorable experience
Interview is difficult
Process takes about a week

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