No. All customer service line related is prohibited to use personal mobile or devices, it is strictly against PDPA
Yes. It may sound peculiar, but the usage of mobile phones were mostly to converse with inter-work groups (We were delegated into smaller groups for efficiency and that meant confusion for the main walkie-talkie channels), Whatsapp groups allowed smooth communication.
They allow usage of hand phone
main focus are, if capable of completing the job in given time, we are free to do our personal things