Celcom Axiata Berhad
4.1 out of 5 stars.
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Celcom Axiata Berhad Employee Reviews for Customer Service Representative

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I have experience work on this company around 7 years as CSP workers previously and also had experience as super-agent around 3 and half years within 7 years.
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Collaborative colleagues bring fun in the work place. Certain challenges might be faced if you are not ready for any time shift relocation activities.
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Good environment everyday start work with fresh mind good people surrounding and helping handed is everywhere. Time pass by fast with good customer feedback
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Fun environment working in call centre customer service. There’s always new thing to learn everyday and support is there given by supervisors and leaders
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- a normal rotating shift for call centre - learn and improved customer service skill - management very typical - workplace culture was just fine for me - hardest part of this job sometime come from the lead instead of the customer of the telco - the most enjoyable is the ofifice collegaue
Pros
Nil
Cons
Nil
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Excellent management and team work within coworkers. I have learn about responsibility and how to work in team. My previous day was fun with lots of benefits such as mobile phone allowance, sales incentive, laundry incentive and medical card by AIA.
Pros
Medical Card by AIA, mobile phone allowance, sales incentive, laundry incentive
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I love computers and talk to people and that is exactly what I do, answer on numerous various questions. I love the the personal progress and life long learning within my job
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working on shift basis, handle customer complains, we also do sale as well such as devices, phone accessories, celcom plan and so on. meet different customer characters every day.
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this job is good for people who don't have family or don't have responsibility for family. this job help to improve your knowledge or skills in communication with other people from different background. its also help the staff about how to think the best solution for customer problem.
Pros
no
Cons
shoet break
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bad management with less benefit. fun environment with good salary package. back to back work and full of support by management. no opportunity to grow higher and no space to learn.
Pros
nothing
Cons
management
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CELCOM is good company but the management and the way they treat the employees was satisfied. i was upset with the way they treat us. the call center operations was very bad. poor management
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Good environment...good teamleader. Good relationship between others staff and leader. Fun and exciting. Good payment and place to work very comfortable.
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Very stressful but fun workplace where I got to meet alot.of people. Everyday is a new learning day. It was hectic at times but it was definitely a good experience for me
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Good company and boss, fun working environment, going for a road shows and relocate celcom boots with colleagues. Free to work no pressure and tension. Must hit monthly target.
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It's not easy to become a customer service. You need to be a confidence person. You also need to promote product of celcom. It was very challenging. So goodluck guys
Pros
Bill
Cons
Health
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Learned to talk english at there. Have to meet alot of customers. Have to settle up their problem one by one with all will. Have to manage some difficult customer in good manner
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The most enjoyable part of the Job is always can be share the information with other collage. what is the funny call that just receive and customer always have critical problem need to fix it.
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Environment based on nature will be better like they put some small trees in the office. Other than that, I like simple type of work place. Nature and simple type of work place will encourage peace of mind and encourage a very good teamwork.
Pros
Vacations
Cons
Short breaks
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shift how to handle customer complain so fa management was good co-worker also good the hardest part how to handle customer complain talk with customer non-stop
Pros
long break time, good environment
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Easier to give and take each other Understand each other work Help others worker work when have free time The supervisor is a good leader where their subordinate got a problem how to handle their task
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Sometimes the international team (Sukses Team) consisting of Indonesian speakers & Bangladesh speakers need to assist the main stream (the local) which sometime it consume our time. Overall it is a fun place to work at.
Pros
Good Teammates, Good working environment
Cons
Being a supporting team to the main stream (local)
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  1. Customer Service Representative