Etihad Airways
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Etihad Airways Employee Reviews for Customer Service Representative

Job Title
Customer Service Representative28 reviews
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Found 28 reviews matching the search
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4.0
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Excellent work environment
Challenging, but enjoyable work days. The extensive time spent in this position, encountering different passengers with various problems made me confident in my customer service skills. The atmosphere in the workplace was delightful.
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3.0
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Great Company, but lost its glamour
Great at the start, but it lost its path over time, so sad. The company is going through a lot with its business and its investments in other failing airlines.
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5.0
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Great Work Place
Great place to work with Seniors and managers are always there to help you out in difficult times and when you need them.

Always ready to help, proper training are provided for special tasks and work
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5.0
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Fun and Productive
It was a fun and productive work environment where you get meet people from all around the world. Gives you immense exposure to the customer service field.
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5.0
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The Aviation Life
I always dream to work at the airport. I am lucky to be part of EY Team. I learned a lot of things while working. I also met people with different nationalities and its fun and exciting talking to them.
Cons
Long hours, and far from home
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4.0
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Great place to gain a lot of experience
Good place to gain best customer service
Great environment to work at with enjoyable team members

Always meeting new people from different part of the world.
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3.0
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Productive and fun work place
great workplace culture people lovely with great benefits. Training is fantastic with most of it done at their head office in Abu Dhabi. Management is positive and fair,
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5.0
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Good place to work
Very friendly company and good place to work as a team .i enjoyed a lot there.airport manager is a good man he care all the workers in very good manner
Pros
Free tea
Cons
Free time
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4.0
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Good team spirit but salary wise not beneficial to staffs
It was a good experience working with Farnek services the administration is good but the work conditions and salary is very low and can't survive our families
Pros
Good team spirit
Cons
Long hours
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4.0
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the best working place ever
There are a number of reasons to choose this industry:
1.) Decent wages

2.) The opportunity to see the world

3.) A volatile but very friendly industry. Everyone has something in common.

4.) Every day is different. If you don't like looking at the same four walls daily.

5.) A pure love of flight.
Pros
no free
Cons
Long hours
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3.0
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good
good job. life balance
good salary and benefits

good job security and advancement

good management

good job culture

professional staff

safe environment
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1.0
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have no expectations
Typical day expect to be on your own when problems come up
Expect to be micromanaged

Expect a heavy workload and a ton of useless reports

If you are given a task do it right away!! wherever you may be, in the hospital with your family, your sons or daughter graduation, get to a computer and do the task or face the consequences

Don't worry about skills or experience. Just do your best to be liked by management and be a small target

Do not question any management instruction just say yes I will do it

The best part of the day is when you were not blamed for anything

Try to be in the group that is liked by management

If you are not a gossiper learn that skill right away it is essential to your survival
Pros
Help lots of people, compensation
Cons
24/7 working
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5.0
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six months experiance
Highly organized, efficient, flexible and versatile individual who can work hard and deliver in any kind of environment; Dedicated and committed, willing to take on challenging roles & tough assignment; able to deliver to tight deadlines. I would dedicate myself towards the achievement of organizations objectives while being a part of it & would carry out my duties responsibly, while maintaining excellent Interpersonal relationships with my fellow workers.
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4.0
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good to work at
good to work at,
salary does not get increased very fast

work culture, office staff good

timely salaries are paid.

Airline process may get closed down therefore job security a big question mark
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5.0
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Creates a wonderful experience
I have worked with Etihad airways for 18 months .. That was the best experience in my life.. because the management creates a good working environment and friendly approach to all our Ground handling staff.
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2.0
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productive team work
people work together cohesively, towards a common goal, creating a positive working atmosphere, and supporting each other combining individual strengths and enhancing team performance.
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5.0
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A fun workplace and cool workmates
i've learned to be more patient about the guest because observation is a key too to satisfy their needs. also to i was train also to be more alert for what is happening inside the airport even if i'm a graduating student in the job
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5.0
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I like that I had Work with Etihad airways
It's a good experience for me in my job carrier that I had Work with Etihad.Etihad is really a good help full airlines we get many knowledge from this airlines.
Cons
9 hours
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4.0
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i like to work with etihad team
our team is very nice...they are very corportaive to each others.To share experiments effectively inside a team and to support and serve the people of different cultures motivated me to select the occupation of Customer Service Agent. My primary motto is to effectively serve the passengers and ensure their well being, comfort and safety.
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3.0
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All over it was good.
I have been working for reservation & finance department.
Have been through bad times & no help from management

Co-workers were never friendly, always played bad politics.
Pros
No pros
Cons
Not friendly & helpful environment
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4.0
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best place to enhance your carrier
though working at a hub is not an easy job it would be a tireless job after all but it doesn't bother while you are working for ETIHAD the best in the world.
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Overall rating
4.1
Based on 751 reviews
5
344
4
237
3
113
2
28
1
29
Ratings by category
3.8
Work/Life Balance
4.0
Compensation/Benefits
3.7
Job Security/Advancement
3.6
Management
3.8
Culture