Grab Employee Reviews for Customer Service Representative
Customer Service Representative12 reviews
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Throughout my working journey at Grab I have gained so many knowledge and have brush up my communication skills which helped me a lot to complete my task
Good employee benefits
Venue of the office
The good things,Strong teamwork, good management, wide exposure regardless your position and portfolio. The challenges you have to tackle the unknown and be brave to take up new challenges and get out of your comfort zone
My job as a customer experience agent is to greet passengers or drivers and provide certain information based on their questions given. What I learned is to listen to their inquiries and to keep calm to drivers or passengers if they are not satisfied with the service provided.The workplace culture is great. One of my hardest part of the job was when the calls started queuing up badly and to manage the talk time although insufficient of manpower but we manage to go through. The most enjoyable part of the job was when we create events of our own to kill our boredom.
company medical card provided with night shift allowance
I had learned a lot on the transportation field and try out something really new beside of answering calls, doing emails and outbound calls bring out the skills that i did not discover as i can do such tasks in time given. The hardest part about the job is the schedule was not properly arranged. The most enjoyable part in workinf with grab is i was communicate with lots of different person a each and everyday in that point i could understand more on a person mindset or the way how to handle them .
Provided free lunch
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