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HSBC Employee Reviews for Customer Service Representative

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Found 23 reviews matching the search
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4.0
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good place to work for fresh graduate as a career starter but not suitable for experienced job seeker as they don't offer high salary. their call center management are really slow in promoting their staff. I've seen one of their staff who have worked for 10 years and yet still a call center agent.
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4.0
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It’s a good experience working with HSBC. Cost of the branch in Rawang close down, that why I’m looking other opportunities in the other organisation.
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5.0
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i like to work here becoz the management was so good i am so enjoy working here, benefit are good and the friend aso very nice, paid very fare, job scope also not though
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5.0
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1. learn to communicate 2.learn how to be independent 3. good experience i ger when work in international organization. 4. learn how ro do team work. 5. traning provided
Pros
free bus
Cons
short break
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1.0
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Racist and gender biased work place very close circle and eject anybody that is deemed un-wated without justification only acceptable race is Malay or Indian.
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3.0
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Good to place to start career. Progress is sure but not the remuneration unless you are a sales staff. Things may have change now since it has been more than 7 years I left this organization.
Pros
Good people to work with
Cons
Lack of recognition
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4.0
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I have learnt a lot when i was in Asset Management Division. The workplace was just so comfortable and the people were so great. They were so helpful and thoughtful. We worked as a team and enjoy our time together. It was a very good experience.
Pros
Wide lounge for us to hang out.
Cons
short breaks.
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4.0
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Has a lot of security and benefits, public hjdays are renumerated into leave so more flexible when it comes to personal plans. Strict in performance and timing but promises reward if you work hard.
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5.0
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It's an amazing environment to be in, with a great support from HSBC for those wanting to move up the ladder. Work environment is very structured and leaves out any doubts or questions regarding the work through the use of comprehensive training and manuals.
Pros
Working in the Finance industry
Cons
Shift work
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3.0
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To advance in career is difficult as some area u have to take the Team Manager's heart and win it-not fair. Benefits very good. Salary very good. Company provides transportation to certain areas, fees borne by company. Events, birthdays all are celebrated in a family-friendly environment.
Pros
Good salary, good benefits
Cons
No free food for staffs, difficult to climb up another position, as it depends on how u are holding the Managers heart.
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4.0
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Office is based in a different city basically,had a great time working in hsbc, good co-workers,good training,nice environment of working, I was handling inbound calls for credit card and personal loan for Singaporeans.
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5.0
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Communication skill Peer & Superior Support Persuading Customer Down to Earth Management Cross Cultural Balance Work Life Management Corporate Social Activity
Pros
Peer Support
Cons
Health Care
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3.0
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Great facilities to employees with excellent technologies as a call centre. Limited career movement with high turnover. Restrictions on internet sources which limit employee creativity:
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4.0
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Current company is a good place to build work experience and provides basic benefits such as insurance coverage extended to spouse and children, transport provided and gym as well.
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3.0
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Good place to start your career. Nice environment and new hire will guide nicely by senior. A little bit lacking on carrer progress but have a various department that you can jump
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5.0
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typical day is need to convinence customer to sales credit card learn of product of company our management are very friendly hardest part is need to achieve sales target the most enjoyable is once achieve the target and get commission
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4.0
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Basically, hsbc trained people with high quality personal character and skill. Good goverance and time management Service is priority. Work balance, good teamwork, good environment,sofisticated equitment. Good training provided. Good management in recent years
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5.0
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great and good place to work with. Managers and colleguea are friendly. friendly people willing to teach and able to learn. good platform for newbies who newly graduated.
Pros
great exposure to new things
Cons
night shift
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5.0
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Reviews of HSBC is fum working place among colleagues and also the management but there will be more task and hard work needed in order to manage those elderly customers to make use of the system and product they have purchase. There is also fussy customers whereby they want us to complete the application and to get those devices urgently so we have to fulfil their wish at times.
Pros
free dinner around 2 months once
Cons
More to analysis of health and also training
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5.0
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A fun working environment that taught me a lot on working relationships with my colleagues which will benefit me in the future.Impressive management that bring us(colleagues) together by emphasizing on a friendly work environment. The hardest part of the job is dealing with angry and unhappy customers, while the enjoyable part of the job is conversing with friendly and cheerful customers.
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5.0
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great working place to work at. Gained knowledge from every aspect. Free transportion (bus) which was very much convenient and very comfortable. Occasionally gifts such as for women day n etc.Fun working environment such with great working mates. Often lunch with Managers and the group.(working mates)
Pros
free lunches occasionally
Cons
great short-breaks and very understanding managment
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