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HSBC Employee Reviews for Customer Service Representative

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good place to work for fresh graduate as a career starter but not suitable for experienced job seeker as they don't offer high salary. their call center management are really slow in promoting their staff. I've seen one of their staff who have worked for 10 years and yet still a call center agent.
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I would love to join HSBC again in the near feauture if I get an opportunity to join . As , I was satisfied with work experience , environment & the over all management. I miss my work.
Pros
Recognition awards
Cons
Long hours
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There are a really organised company which were very helpful. It was a good experience as a call centre for HSBC bank. It was something new to try and it was good to have an idea
Pros
No
Cons
8hours a shift
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Had a good experience while working in hsbc. team members were good.always supportive. Little stress during financial year end. overall good experience.
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Very disciplined, organized and friendly work culture. Good work ethics, employee centric. Timely salary and hike. Equal growth opportunities. Excellent leave structure. Too management.
Pros
Bonus
Cons
One way cab facility
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I was lucky enough to work in a variety of branches with a variety of different staff and managers. Working within the Yorkshire region I couldn’t fault the management or teams. I enjoyed my time working within Yorkshire . However, the work life balance and some members of management in north wales meant my time with HSBC was tainted. Overall, HSBC was a wonderful place to work.
Pros
Training
Cons
Work/life balance
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Constant pressure to sell/ refer products to customers. Managers will micromanage you and inquire about your sales goals multiple times throughout the day. Everyone at the branch was visibly demoralized as a result of this toxic environment
Pros
None
Cons
Everything
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hsbc is a good job to have, the staff are nice and its very formal, job security is very good there also and felt like i was very much secure in my role
Pros
bank benifits
Cons
very formal and scripted
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I am sure that Call Centres have improved since I worked there but we were told off for going to the toilet and drinks were brought to us at our desks so that we would stay on calls. We were expected to log on 15 mins before we were due to start but not allowed to log off before our time ended which usually meant being stuck on a call. Management were high pressure all the time but most of the other call handlers were great.
Pros
Incentives and competitions to encourage targets to be met.
Cons
Unreasonable demands from Team Leaders and Managers.
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It was a good place but not much room for growth. A good stepping stone. It would be very slow sometimes and busy around lunch time/end of the day. They expect sales but you rarely get a chance to sell product.
Pros
Good place to gain experience.
Cons
Manager barely around
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Nothing much to say, it is a very good place to work, utmost work etiquette, complete professionalism. I was able to work with my colleagues often and in an informal, engaging way. Employees are expected to bounce ideas off of each other and work well as part of a team.
Pros
Fun times in weekends, company outings
Cons
Overtime during heavy work load.
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The company is great. It has work and life balance environment. Company has also lots of benefits for its employees. I enjoyed working with the company.
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Some days at work you didn't dread, but most of them the fear of a manager telling you that they listened into a call and missed out a word knawed away at you. I learned that you had to join the right clique or get promoted immediately or that you'd be forever wondering if you spoke to a customer for a few seconds over their allotted time. A seat close to the toilet is always good as a long walk to use one could adversely affect your ratings and you don't want to upset the power crazy, poorly trained management that decide on your bonus. The hardest part of the job was finding the resolve and will power not to end up in court or on the run. The most enjoyable part of the job was leaving on time for your holidays that were seldom approved when you wanted them. This is probably the closest you can legally get to a modern day work house, think battery hens.
Pros
Car park
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Better be in a good organization I highly recommend from this company Hikes are far better that any other industry as per market standards. Due to my lack of ber greedy I moved out of this company
Pros
All
Cons
No
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It was great to work for HSBC. I recently retired from HSBC but now I feel I am too young to retire and it was a mistake leaving such a great company.
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Selective bullying by team leader. Senior management self centered and liars. Force sales over customer service. Care about profits and bonuses for senior management rather than staff
Pros
None
Cons
Terrible work ethos
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Full benefits for employee for new and old. Management shorted training for new employee, learned a little from working and could not see any career's development.
Pros
Birthday Cake
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Very good, nice place to work Very friendly managers and nice envipornemnt to work in,. Have been there for quite a while now. Typical day is taking calls, time out for training and coaching etc
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Very good. Professional culture. Room for progression. Diverse workforce. Great teamwork across the company and always being updated with any developments.
Pros
Prestige
Cons
Volatility
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Avoid! Nepotism was rife! Many sheilas looking to hit the jackpot with the son/daughter of senior managers for quick progression. Managment - no clue
Pros
Parking
Cons
Too many to list
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Superb infrastructure Eco friendly environment Supportive staff As I was hired on contract basis, they never differentiated between permanent employee and temporary employee. I would love to join again with HSBC.
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