HSBC Employee Reviews for Executive Support Officer in Kuala Lumpur
Executive Support Officer13 reviews
Kuala Lumpur13 reviews
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We build a productive and professional relationships with all clients within all HSBC Internal Group across US Region,LatinAmerica,MiddleEast,North& South Europe ,Britain and across Asia Pacific ,ETC.Standard working hours is 3pm-12am Malaysian Time
very good work culture
Full training provided to understand foreign English accent. Process and introduction training is a month plus. There will be mentors and guidance given. Quarterly awards, yearly salary increase, bonus based on job review and allowances provided. Transport-bus in selected areas to get to work and it's free.
A typical working day in HSBC requires a high productivity and concentration due to its high work volumes. Having to deal with big corporate clients such as Blackrock and Goldman Sachs, I developed good client management skills whereby I was challenged and trained to be fast and accurate in making decisions. The workplace culture is very heartwarming as people are friendly, approachable and understanding. The management team blends in the crowd as though they are as same hierarchy as you. Titles do not matter - interactions are equal between one another. The only hardest part of the job is the working shift hour ; 3pm to 12am whereby I would normally have to work beyond the hours. My work only finish at 2am-3am, most of the time. Despite this, HSBC was a great platform to gain knowledge and experience, and also a to get an insight on how working in a banking industry looks like.
Distance from home is near
Working shift hour and Parking Fees
This company is a good starting point to for my career development. I learned a lot of market rules and tradings which comprises of various international markets.
No traffic jam, full of informations
work life balance
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As a bank that encourages diversity and acceptance, this company lives up to its name. Although the work is long and sometimes tiring and laborious, the culture of this place encourages a lot of questioning of methods, opinions to improve systems and a management that is willing to roll up his sleeve and do the dirty work whenever necessary. Acknowledgement of work is very frequent here, as and when credit is due. It's a place that stresses on understanding the process 100% is more important than just producing the results.
Easy work Environment
In HSBC Electronic Data Processing, we are the bank end process in setting up trade. My process, Message Control are following UK' office time (GMT) which start at 1600 Malaysian time and end at 0100. Here we are the initial process by assigning trade message from originator or client to specific department for processing.There are three systems to be monitor and all of the messages must be received before their cut of.. Every single message we must assign within 15 minutes to avoid losses. In Message Control a lot of thing I had learn because to identify each message belongs to whom, I must had knowledge of every single process related. at the end of the day, we must make sure no more messages pending in our queue to be escalate. we also have to deal with our colloquies out from Malaysia like United Kingdom, Philippines, India if needed via telephone or email. So verbal communication skill and writing skill are very important. As a Global Support Executive, we are at grade 8, monitor by Assistant Manager. Since Message Control is a small process, we are combine by several other process under one assistant. There are several difficulties in performing task like system issue, received a lot of message in on time and sometimes multiple instruction in a trade message and had been rejected by several processing. Overall I do enjoy when working with HSBC because it do develop me into more confident person, I learn to think more aggressive when the situation is extra ordinary compare to usual. I have to be independent in determining to which department every trade message is for.
free break hour
working time different from local office hour
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