Hong Leong Bank
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Hong Leong Bank Employee Reviews for Customer Service Manager

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HLBB is a good platform to earn experiences and job knowledge. Good organization that given their employees the opportunity for career enhancement. The organization that embraces strong collaborative working environment.
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Always have to perform a job effectively and efficiently, a person must possess the necessary and sufficient knowledge to the job. But knowledge alone is not enough. The person must have the have the right attitude and motivation to apply the knowledge.
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Working for 23 years. A lot of opportunity to upgrade myself. From clerk to Executive and promoted to Manager level, i learn the basic of banking life to managing branch and staff. Customer expectation and enquiry are my top priority to ensure no complaint. To guide staff and to manage queue time. Coaching staff to guide them to improve their skills and upgrade in future.
Pros
A lot of opportunity to upgrade.
Cons
Staff benefit not as good compare to clerical.
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Too much pending load from previous collegues and front line officers. Work like a dog but yet never get apprreciated. The only thing that i enjoyed is the medical card benefit.
Pros
Medical card
Cons
Too much pending work from frontline
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  1. Customer Service Manager