Hong Leong Bank
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Hong Leong Bank Employee Reviews for Customer Service Representative

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Found 11 reviews matching the search
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Assist on customer queries on their banking transaction in daily basis. Escalate cases and request accordingly for customer. Cross selling on customer credit cards
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Working here a customer service officer is very stressful with the new KRA and the management which is fully political. But the new things learned. Not time balancing
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Lack of training due to high call volume. Pantry avilable Happy room available Stressful environment Many events and pot lucks Easy to have lunch as they already have shops below the building
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Hong Leong Bank is a very good oppurtunity for all to learn basis working in a branch,able to cope up with all situations while working. Very understanding collouges and easy job scope for staffs
Pros
Job scope
Cons
Work life balance
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since 2013 i learned a lots of thing at this hong leong bank company, as a banker i'm learn how to manage my money. in hong leong bank also, i'm start have a new friend from another race example Chinese and Indian. The management always put us as a number 1.
Pros
every week have a free food
Cons
long time working
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so far the environment everything was fine. it will appreciate you as staff and also have so many competition that you can join and win some more. it will make you more happy because u can win a lot of thing.
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not to recommend to others. working in a branch that is always short of man power but got a lot of back office jobs need to settle in a day. need to stay late everyday and come back on saturdays. been working in a very stress environment.
Pros
stratrgic workplace
Cons
12-14 hours of working. unstable life.
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1. Good service. 2. Knowledge learn from the practical at the bank. 3. Shot of staff. 4. Improve the customer service level & more training.
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i learn a lot during my work here and i learn how to communicate with different people and i gain experience on multi tasking.
Pros
Medical
Cons
Annual Dinner
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challenging job with attractive remuneration, also excellent experienced in banking industry. good environment working faced.
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good company but i leave because hong leong bank has offered mutual separated scheme (mss). good benefits such as medical claim,insurance,dental and spectacles, yearly bonus and nice branch (dataran sunway)
Pros
nice bosses
Cons
always short of manpower
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