Good communication and understanding among the staff.
Provide skills training about the product.
Core responsibilities Handle the call and monitor tickets to solve
Tenure 28th April 2014 until today
Location RCC IBM CYBERJAYA
Responsible for Celestica and Citibank team. Investigate and troubleshoot the inquiries/issue from users in both Web tickets and calls. Remote user's PC to troubleshoot the problem and escalate tickets to support team.