The project was Korean Airlines and the work culture is quite unique as it is 24/7.
I learned on how to deal with customers more effectively and the hardest part of this job is rotational shift basis.

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4.0

High pace, stress workplace

Service Desk Analyst (Current Employee) - Cyberjaya - 26 April 2020

-It depends on the account which you are supporting
-Some account workload is really high
-Some are quite relax
-The busy the account you are supporting the more you learn
-The colleague is supportive

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4.0

Good Place to work

Administrative Assistant (Former Employee) - IBM Cyberjaya Malaysia - 15 March 2020

I was hired by Manpower. It would have been better if I was given the opportunity to work direct with IBM. 3 years of remote support to Singapore Executives has helped me in my next career. If there was an opportunity to be hired directly, I would have stayed longer with IBM.

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4.0

Productive and fun workplace

IT Service support (Former Employee) - Cyberjaya - 8 March 2020

Productive and fun workplace, with friendly staff and good security. Supportive colleagues and managers. I would recommend others to join in the party!

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3.0

Work Life Balance: Suitable for Mums

Global Compensation Program Manager (Former Employee) - Cyberjaya - 24 February 2020

Work Life Balance: Suitable for Mums" nevertheless if your direct manager is adaptive to the work and family balance.

Friendly environment among work mates.

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4.0

A good place for Career progression

Service Delivery Manager (Former Employee) - Cyberjaya - 14 February 2020

A good place for Career progression. Understanding management, caring people. It's all about family and caring in IBM. Good leadership between the leaders.

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3.0

Will be great without agency

In Recruitment team (Former Employee) - Cyberjaya - 10 February 2020

The culture was great with the MNC environment and you need to be great in handling stress. People were great and will be more awesome if they had change the team lead

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3.0

Everyday learning something new

Technical Support Engineer (Former Employee) - Cyberjaya - 6 February 2020

* Stressful environment
* I have learned to new troubleshooting knowledge, conversation skills, and anger management
* Management is not approachable
* There is no Work-life balance
* The hardest part of the job is to convince the unsatisfied customers, but always managed to calm them and resolve their issue
* A good and fun working colleagues. Enjoy resolving customer issues.

Pros

None

Cons

Short Break

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4.0

Collaborative with multiple people from different cultures

Human Resource Executive (Former Employee) - Cyberjaya - 14 January 2020

Its a fun and full of knowledgeable place to work. More on learning new process and more concentration on new projects. A lot of opportunity to learn new new ideas and technologies.

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5.0

A very good company

BILLING INVOICE & DELIVERY ANALYST (Former Employee) - Cyberjaya - 14 January 2020

My favourite company to work in. I like the culture there-work life balance. A very good environment to work, a nice place. Very professional managers and Team Leaders. I wish I can work there again.

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3.0

lot of things to learn

IT Technical Support (Former Employee) - Cyberjaya - 24 December 2019

Even though working environment in IBM is hectic, it will be a good beginning for a fresh graduate. Things can be learned such as basic IT troubleshooting, Server access, network issue, installation and also perform multitask.

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3.0

Good company

Technical Support Executive (Former Employee) - Cyberjaya - 16 December 2019

I learned so many things in IBM. How to managed stressful environment, multitasking and etc. How to handle irate customer, how fast you can collect the date over the phone and how to manage the interaction with the customer.

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5.0

Awesome

IT Helpdesk (Former Employee) - Cyberjaya - 20 November 2019

Communication among various people across global.
Multinational environment
Profesionnal management
Good Team work among team members and team leader

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4.0

good communication & teamwork

helpdesk assistant (Former Employee) - Cyberjaya - 17 October 2019

An innovative company that is sure to make waves in the future. I highly suggest people look into this company as a place to work and as a role model for companies wishing to implement triple bottom line sustainable management.

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4.0

Fun and cool workplace

Case Manager Lenovo Project / Technical Support (Former Employee) - Cyberjaya - 12 August 2019

It fun and normal as everything happens the way it should as expected. Everything basically is as expected nothing really stressful and the environment is friendly.

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5.0

A good place to learn

Service Desk Analyst (Former Employee) - Cyberjaya - 7 August 2019

I love working in IBM, since I can learn so much about IT and new technology. The environment is good and I can meet so many nice people around here. I also have the opportunity to talk closer with the country manager of IBM GDC and get so much inspirations from him.

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4.0

Fun working environment

IT Technical Helpdesk (Current Employee) - Cyberjaya - 14 May 2019

A good environment with many friendly teams . Able to learn more things and adapt easily to the Service Desk environment. The best place for the fresh graduates to endure into an IT environment

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4.0

Good working environment

Service Delivery Manager (Current Employee) - Cyberjaya - 30 April 2019

Good working environment, flexibility to work from home compared to be in office everyday. Good work life balance. Good learning place to learn new experience and task.

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5.0

Overall good experienced

Programme Administrat (Former Employee) - Cyberjaya - 26 March 2019

I have learned a lot in my work and he the working environment was good. I workplace culture is beyond the expectations. Management also good organized.

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5.0

Good working culture

Cyberjaya, Team Leader (Former Employee) - Cyberjaya - 7 January 2019

IBM like the name itself - always supported knowledge sharing. Lots of training available and they even have good leaders that grow other people to be greater than them.

Pros

Good working culture, good pay, nice workplace, lot of trainings.

Cons

The engagement of third-party in hiring and employment under those people - that was so unsecure.

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3.0

Management

Assistant Team Lead/Process Specialist/Team Lead (Current Employee) - Cyberjaya - 27 September 2018

Management is very poor as the local manager does not have good management skills and always keep favoritism. No way for new leadership to grow as the current manager does not allow new leadership to grow.

Pros

Enviroment

Cons

Healthcare, Compensation, Management

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Overall rating

3.9

Based on 29,910 reviews

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Ratings by category

3.9		Work/Life Balance
3.5		Compensation/Benefits
3.5		Job Security/Advancement
3.5		Management
3.7		Culture