IBM Employee Reviews for Technical Support

I learned so many things in IBM. How to managed stressful environment, multitasking and etc. How to handle irate customer, how fast you can collect the date over the phone and how to manage the interaction with the customer.

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Fun and cool workplace

Case Manager Lenovo Project / Technical Support (Former Employee) - Cyberjaya - 12 August 2019

It fun and normal as everything happens the way it should as expected. Everything basically is as expected nothing really stressful and the environment is friendly.

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fun to work

Technical Support Executive (Former Employee) - Malaysia - 14 October 2018

very good company and management for career prospect. Weekly food compliments, events, vouchers. The workplace is comfortable even though your colleagues are from other countries. Harders part I would say that's how we are handling our stress and the most enjoyable part of the job its the same which is the people who work around.

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Productive & fun working place

Technical Support (Current Employee) - Cyberjaya, Malaysia - 29 July 2018

A fun working place with good leaders & a good change for carrier advancement. A good understanding of the products is needed in order to perform daily tasks.

Pros

Helpfull colleagues & leaders

Cons

24 hours rotations

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Fun and joy

Technical support (Former Employee) - Cyberjaya - 18 January 2018

5 days per week. Have to work on public holidays. Rotational shift. I have learned how to communicate with customer in good manner. How to work under pressure and tackle frustrated clients. Once a month will go team outing.

Pros

Team outing

Cons

Mediacal Benefits, Short Break, Other Allowances

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Pleasant working with IBM

Technical Support Services Execution Administrator (Former Employee) - Petaling Jaya, Selangor - 4 September 2017

It is a pleasant working place with good culture cultivated within each employees. Even the work can be quite stressful but the IBM culture is very good implemented, where there is always space for work-life balance. A great job that I started with after I graduated.

Pros

Meal allowance when working overtime, Time off given for extra hours working

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It industry

Technical Support Account Administrator (Former Employee) - MALAYSIA - 3 October 2013

-specialized in billing and contract management -learn how to manage time well. For example, complete preparing just in 3 days and must ensure all the terms and conditions are correct. Learn to be confident. For example, I must be confident on what I am doing and ensure every action that I took is to follow the process and without affect company's revenue and team's scorecard. In addition, I also learn how to liaise with internal co-workers and external business partners out of boundary since most of the time, I just communicate with internal co-workers from Taiwan country through Sametime and phone. -the hardest part for my previous job is that during every month end and the last few days of every month, the volume of contract that signed back by sales team will be increased and it is far more 2 times volumes compared with usual. Then, I need to complete some of the contract just by spending 1-2 hours. By right, we have 3 days deadline to complete 1 contract. Because of the limitation of time, sometimes maybe there is some mistakes for the contract. - the most enjoyable of this job is that it can give me satisfaction since I can achieve the target set by the whole organisation and can achieve 100% billing and contract management accuracy.