Lazada
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Lazada Employee Reviews for Customer Service Representative

Job Title
Customer Service Representative8 reviews
Location
Malaysia8 reviews
Found 8 reviews matching the search
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3.0
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All facilities available and nearby food shops and bank. Friendly type people around you. Good environment. Have to be work on time if not you'll fire from there. Stressful task and job. Have to done as given time if not will take action
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5.0
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Gain so much knowledge in there
Buddys culture which was so good for trainee

The pay is good

The benefit is also good for the employee

Would highly encourage people to work in Lazada :)
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3.0
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I find that as a CSR, peers compete against each other to excel further from CSR duties to get better pay and become seniors where they intend to be a future TL
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3.0
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- changes in SOP is very high.
- Fast paced working environment where we have to adapt and pick things up fast.

- sharpened my customer relation skill set and as well managing time.

- management is very strict and some are less hepful.

- HIGHEST turnover company I have experience due to workload, that is not fairly paid to all the agents.

- opportunity to grow is fair
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5.0
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There will be not a single day where you regret coming to work as its so enjoyable ,
Learnt how eCommerce works and how online shopping became the next best thing in Malaysia

Workplace culture is awesome as we can dress as comfy as you wish
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5.0
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Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely. Researched more complex issues regarding delivery follow-up, order tracking, Processed credit card payments for orders and managed accounts receivables
Cons
short breaks
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3.0
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Come to work on time, sit on your chair and switch your PC on. Log in to whatever you need to log in to and start your calls or chats. Go for short pauses to buy food or for a smoke break. Come back to your PC and continue listening or chatting with angry customers. You get to learn to be patient working here.
Pros
Long Breaks
Cons
Stress Load
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5.0
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The best management. I have learned from my senior so many stuff which can help me to be more productive. The hardest part of our job is whenever any promotion when we conduct. The call will be high due to the time (Trust me It's a lot). Till u can't move urself to anyplace.
Pros
Free Shirts Free meals
Cons
Health care
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