MAXIS
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MAXIS Employee Reviews for Customer Consultant

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Job Title
Customer Consultant20 reviews
Location
Malaysia20 reviews

Ratings by category

3.7Work-Life Balance

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good salary

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good salary for mandarin speakers. good management (at that time) and team leaders are always helpful to us especially when you are still newbies who really need help. overall, i love working here
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Productive and fun workplace

High salary means high expectation from management. You are not only answering a call, but you have to do sell (KPI), backup other department eventho your department calls are spike too. Compulsary OT for 1 hour which is not mention on the job description and at the time of interview.

Pros

Pool table, large and comfortable pantry, free coffee

Cons

Too much things to do at the same time
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Good place

Best teamwork, superb communication skill from all level Nice and confortable working place Challenging, fast paced with new info and update everyday.
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2 face management

No one will see ur capability they see on race and how this person lick their shoes.. hipokrit .. two face.. and bias.. 1st we dong habe any problem with this company until oir old boss change to other centre

Pros

Nice front line colleugeS

Cons

Alot
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Good Salary

Working in this company give benefit for money since the salary higher but the only issue is role in work. Salary good but the working actually not for the salary since its about general inquiry but not advance as what im expected
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Fun workspace

Would love to be a part of the crew if the oppournity ever comes again. Overall it was a wonderful exprience working as a CCC. The environment and staffs are amazing.

Pros

Excellent environment

Cons

Working hours
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Productive and entertaining

Couldn't gain much experience on work skills. Most of the time doing the same work as a customer service we have to answer the call all day long and no career enhancement.

Pros

Benefits

Cons

Short break
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Pool table, sleeping pods, vendings

Wide range of Maxis products and services that you learn everyday. Challenges you to be up ahead of new processes and services. but it is enjoyable at the end of the day to have learnt so much.
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Goodplace for people willing to work for a long period of time

Its a good company the reputation all the staff were good but it I found the work is not suitable for me as I felt my social life n time with family is not enough.

Pros

duit raya on hari raya, public holiday

Cons

short break, difficult to find commission
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Fun working place

●promote iphone 3g and 3gs ●promote companies new products n promotions ●help walk in customer to troubleshoot their problems ●direct customers to right channel for their needs

Pros

Getting know new walking in customers

Cons

Gettingcomplains from customers
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Nice environment.

A good place to work with nice view sorrounding. Near with BRT, shopping complex (Sunway Pyramid ) and easy to get public transport.

Pros

Nice workplace.

Cons

No medical card.
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Good environment

Good team player and guidance from manager. Provide training to improve our knowledge. Enjoy with the entertainment such as hari raya celebration, dinner...
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Great call center to work in

Answering Maxis service related inbound calls regards to any inquiries or complaints on daily basis. I have an improved communication skills than ever before after joining Maxis. My management & colleagues are very friendly and helpful. Answering high amount of inbound calls daily will be the hardest part. The environment of the call center is futuristic and fun with snooker table, TV and songs playing all day long.

Pros

Fun working environment

Cons

Healthcare benefits
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Conducive Learning Environment

The good things:- - Constant programs for staffs to enhance self-value consistently. The challenges:- - Corporate environment where you are restricted to learning in your own department, lack of opportunity and exposure to learn end-to-end process.
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My happiness is when customer happy.

The fun part of the job was when you close a deals with the customer especially when she or he wanted to churn out to other service provider. Self satisfaction mostly comes from a compliments from the customer doesn't matter whether it small or big compliments. When customer happy, I am more happier. My ex-boss is Rock.

Pros

Free iPad
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I fun work with this company...

I got many experience with maxis exspecially how to cover customer and help customer settle they problem...my team also give a coperation between each others...i learn how to cover the system...how to keep calm with the complain and anything from customer....

Cons

Healthcare
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Comfortable Workplace To Stay

Working with Maxis teach me a lots about how an employees give their full of commitment on doing their job. Maxis also teach me how to be a better employee. The most enjoyable moment when working in Maxis is when every time they have a new device to launch such as hand phone or modem for internet connection. We need to deal with all the dealer in Maxis and need to cooperate with them to make sure all of Maxis customer satisfy with our new product.

Pros

Happy to get discount of a device

Cons

Limited time for self
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Fun workplace meeting with different type of customer

Good team work among the staff with full responsibility in everyday task. Delivery good information and educate customer with the product.
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Fun workplace with nice team

In Maxis learned how to work as one team.How to stipulate job under stress. I learned handle the job when all people want job settle under urgently. Enjoy in Maxis because always have activity for their staff

Pros

Sometime get free breakfast, have entertaiment

Cons

Far from House
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Develop my skill and fun working

• Attend to inbound calls regards on inquiry, complaint and troubleshoot. • Selling new line and supplementary line to new and existing customers. • Mentor for 5-6 agents in sales team, achieve daily sales target given. • Attend to road show event when necessary e.g. world cup, euro cup and troubleshoot broadband network and device. • Referred unresolved customer grievances to designated departments for further investigation. • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. • To conduct coaching/feedback to team member for improvement • Contribute to Call Center service standards of 80% or better service level & 3% or less abandon rate on all inbound calls. • To provide breakthrough one stop service in a consistent, professional manner by embracing our brand values of being Courageous, Responsive, International, Creative and Trustworthy • Deliver world class 24 hour one-stop customer service via phone • Follow up activity arising from customers call. • Strengthen customer service capabilities by following closely to required standards. • To be effectively bilingual to better handle all inbound/outbound calls. • Diagnose and resolve technical hand phone and broadband issues. • Log all help desk interactions. • Redirect problems to correct resource. • Inform management of recurring problems.

Pros

free lunch on new promotion days

Cons

30 minutes break
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Overall rating

Based on 138 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Compensation/Benefits
3.6 out of 5 stars for Job Security/Advancement
3.6 out of 5 stars for Management
3.7 out of 5 stars for Culture
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