MAXIS
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MAXIS Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative21 reviews
Location
Malaysia21 reviews

Ratings by category

3.7Work-Life Balance
3.7Salary & Benefits
3.6Job Security & Advancement
3.6Management
3.7Culture

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Found 21 reviews matching the searchSee all 148 reviews

Customer service officer

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Handling customer inquiries. identify the problem and solve the issue. Most of the issue need to be solved during the call and need to escalate to the relevant department if needs.
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Fun workplace

Honestly its a great place to be work with a work-life balance environment. My last job in Maxis is in general enquirie department and I was given a great opportunity to excel in my job. Job related training was provided often to enhance working skills.
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Fun

I manage to do telesales which I never thought I would be able to Manage to bring the team from 12th position to 2nd position due to sales Friendly colleagues
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Stressful and unfairness

Working 11 hours in a day, 6 days of off day in a month. After 2 months of working, i don't have certain ID to do certain task and yet i had to attend customers exactly like seniors. Executive told me to use senior's ID, but seniors wont allow me to use their ID. Very rude executive. Lack of cooperation from seniors.
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Productive

Great working experience with helpful colleagues and friendly upper management which helps to reduce pressure in workplace and also contribute to productivity
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Customer service

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential products or services to management by collecting customer information and analyzing customer needs Build sustainable relationships of trust through open and interactive communication Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution Keep records of customer interactions, process customer accounts and file documents Greet customers warmly and ascertain problem or reason for calling  Work with customer service manager to ensure proper customer service is being delivered
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Fun workplace

It was fun working place and the environment and the job scope was very educating. However I was only offered a brief contract of 3months and had to find another job.
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A very standard call centre

Good trainings provided. Typical call centre. I enjoyed handling the calls. Too many dispute on the hiden charges and billing errors. Unwanted promo to be introduce

Pros

Na

Cons

Contract and no medical benefits
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Customer service representative

I work for 4 years in maxis, there’s a room of improvement and a lots of opportunities given to each and everyone. Good team work and management always come out with a lot of changes to improve the work quality for every staffs

Pros

Fun game within department

Cons

Tight schedule for very short toilet break
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A fun working environment because of the work life balance

A fun working environment because of the work-life balance. A well established good company with a lot of perks for the employee. Working colleagues make the environment more fun.

Pros

Exiciting activities

Cons

poor management skills
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my first job

my first contact center work as customer service agent where is learn about new skills how to communicate with customer , handle any kind of problem in telecommunication related problem
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My working nature has exposed me to various skills on many fields such as customer service, leadership and management training

My working nature has exposed me to various skills on many fields such as customer service, leadership and management training. It has built up my communication skill as well as management capacity which helps me to go through various issues. Moreover, the current working opportunity has given challenge as I have to cope with new task and new type of management procedure. One of the tasks is to accomplished jobs given during the estimated period and to make sure the outcome of the team effort is in the right quality and classification. There are always chances for me to utilize my customer service ability mostly to personnel I met whenever it was necessary such in the telephone conversation while setting up an official meetings with the employer's clientele. It proves necessary that the ability to communicate and to manage is vital in any part of the job in any field and industry. I strongly believe these criteria can be manipulated in various situations and could be utilized in many ways necessary. Finally, by working in those area within the years has prepared me to a better future in working field as well as in everyday life.
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Environment is cool

Good management and environment is so cool a lot of fasilities for staff such like gym and complete pantries.System upgrading time to time make staff ease to use.

Pros

Event of the month

Cons

Short break and contract position
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Fun workplace

Learn how the telecommunication part operated. Enjoyed the work and life balance Had a wonderful n supportive team Managed to answer 70 calls a day Handle sales and escalations
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good working environment

Good experience thorough. Learning how to manage customer and their problems.Give solution and solve their problem.Friendly staff and helpfully each others.

Pros

sunday leave

Cons

nothing
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productive work place

such a nice enviroment. the managers and team leaders are so frindly and helpful. always have team work with all things. i really lucky get this opportunity and work with them.
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Good team work

Job satisfaction in handling customers inquiries. Challenges are kpi that we need to meet. High attrition resulting high call volume. Good thing is free cab which send us home aftee 10pm night shift.

Pros

Convenience location

Cons

Short break
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A fun and comfortable workpalce

One of the nice company I work with and helpful team leads,friends and management.I have learn the way to treat customer and also how to be a good customer.Hardest past of my job is something that the customer wants and the company cant provide.The most enjoyable moment is when customer recognize our service to the them.
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Fun workplace

I'm having fun working at maxis with friendly co-workers and comfortable working environment. The most enjoyable part of the job is where I can work with a computer and filing which is my hobbies and at the same time attend to the customer..
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meet a lots of people

since it is customer service position i gotta meet a lot of people with a lots of problem it was always very hectic and busy days i learn more in how to control with my emotion not to get angry and stuff

Pros

nice environment of work

Cons

bit difficult to apply annual leave
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production

my co-workers is friendly and we have a good teamwork, the most enjoyable part of this job is i my customer is become my friend and become my regular customer.

Cons

healthcare
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Customer Service Representative at MAXIS

Estimated salary
RM2,836 per month
Learn more about Customer Service Representative salaries

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Overall rating

Based on 148 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Compensation/Benefits
3.6 out of 5 stars for Job Security/Advancement
3.6 out of 5 stars for Management
3.7 out of 5 stars for Culture

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