MAXIS Employee Reviews for Customer Service Representative in Bandar Sunway

Handling customer inquiries. identify the problem and solve the issue. Most of the issue need to be solved during the call and need to escalate to the relevant department if needs.

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Fun workplace

Customer service (Former Employee) - Sunway - 3 February 2020

Honestly its a great place to be work with a work-life balance environment. My last job in Maxis is in general enquirie department and I was given a great opportunity to excel in my job. Job related training was provided often to enhance working skills.

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Fun

Customer Service Executive (Former Employee) - Sunway - 30 January 2020

I manage to do telesales which I never thought I would be able to Manage to bring the team from 12th position to 2nd position due to sales Friendly colleagues

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Customer service

Customer Service Officer (Current Employee) - Sunway - 12 December 2019

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential products or services to management by collecting customer information and analyzing customer needs Build sustainable relationships of trust through open and interactive communication Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution Keep records of customer interactions, process customer accounts and file documents Greet customers warmly and ascertain problem or reason for calling Work with customer service manager to ensure proper customer service is being delivered

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A very standard call centre

CUSTOMER SERVICE (Former Employee) - Sunway - 14 September 2018

Good trainings provided. Typical call centre. I enjoyed handling the calls. Too many dispute on the hiden charges and billing errors. Unwanted promo to be introduce

Pros

Cons

Contract and no medical benefits

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A fun working environment because of the work life balance

customer service executive (Current Employee) - Sunway - 29 June 2018

A fun working environment because of the work-life balance. A well established good company with a lot of perks for the employee. Working colleagues make the environment more fun.

Pros

Exiciting activities

Cons

poor management skills

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Environment is cool

Customer service Executive (Former Employee) - Bandar Sunway - 1 March 2018

Good management and environment is so cool a lot of fasilities for staff such like gym and complete pantries.System upgrading time to time make staff ease to use.

Pros

Event of the month

Cons

Short break and contract position

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Fun workplace

Customer Service (Former Employee) - Sunway City - 4 August 2017

Learn how the telecommunication part operated. Enjoyed the work and life balance Had a wonderful n supportive team Managed to answer 70 calls a day Handle sales and escalations

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Good team work

Customer service (Current Employee) - Sunway pinnacle - 9 March 2017

Job satisfaction in handling customers inquiries. Challenges are kpi that we need to meet. High attrition resulting high call volume. Good thing is free cab which send us home aftee 10pm night shift.

Pros

Convenience location

Cons

Short break

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A fun and comfortable workpalce

Customer Service (Former Employee) - Bandar Sunway - 23 August 2016

One of the nice company I work with and helpful team leads,friends and management.I have learn the way to treat customer and also how to be a good customer.Hardest past of my job is something that the customer wants and the company cant provide.The most enjoyable moment is when customer recognize our service to the them.

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More reviews from Customer Service Representative

Stressful and unfairness

Customer Service Executive(Former Employee) - TTDI - 14 January 2020

Working 11 hours in a day, 6 days of off day in a month. After 2 months of working, i don't have certain ID to do certain task and yet i had to attend customers exactly like seniors. Executive told me to use senior's ID, but seniors wont allow me to use their ID. Very rude executive. Lack of cooperation from seniors.

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More reviews from Bandar Sunway

Toxic enviroment and worst management. CRU

Customer care consultant ( social media)(Former Employee) - Sunway - 3 October 2022

CRU(social media team) has the worst management. TL's are there for 10 years without moving up. Operation manager is the same too. There is no room for growth or mental health. Newbies are FORCED to do OT for 2 hours 3 times a week. Its a total stressful place. TL's does not care about the employee. As long you dont give manager callbck to them.Manager callbacks are handled by PIC. LOL. TL STEPH, LARNI, MYRA have to move out from their place to give oportunity to other. I feel sad for the team. People are working for 10 years and still not promoted to be tl. They are just rotated to different environment. CRU IS THE WORST