MAXIS
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MAXIS Management reviews

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Location
Malaysia117 reviews

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3.7Work-Life Balance
3.6Management

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Found 39 reviews matching the searchSee all 135 reviews

Good place to work

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Good place workingA lot of training providedManagement just okayHardest to get permanent. Competing with hundreds of staff in the same departmentThe best colleagues, enjoy my time a lot
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good salary

good salary for mandarin speakers. good management (at that time) and team leaders are always helpful to us especially when you are still newbies who really need help. overall, i love working here
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Good environment with friendly colleagues

good company to work with, good management which listen to employees feedback, good flexi benefit but can be better, decent medical coverage for staff and dependents
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Fun work environment, casual wear

The environment is fun although now WFH so not much of a work-life balance. Colleagues and management are helpful but there are no opportunities for career advancements. The workload is okay, manageable.
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Productive and fun workplace

High salary means high expectation from management. You are not only answering a call, but you have to do sell (KPI), backup other department eventho your department calls are spike too. Compulsary OT for 1 hour which is not mention on the job description and at the time of interview.

Pros

Pool table, large and comfortable pantry, free coffee

Cons

Too much things to do at the same time
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Fun workplace

Good teamwork Excellent staff benefits Supportive management teamTeam building activities Career growthAwards and recognition Staff package for mobile and broadband services
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Great internship experience

I was an intern at Maxis and had a great experience there. Due to being an intern, my work load was not as heavy, but overall the work culture there is fairly relaxed. The office is modern and the people working there are great.
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Hyper political

Best to jyst do your work, don't get sick, don't talk to anyone because everything can be used againts u. They work u maximum compensate u really well but replace u in a minute
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One of the best work places

Excellent team, supportive management, transparent culture, open sittings, approachable leadership from your manager to the CEO, everyone is reachable anytime you want to talk.
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2 face management

No one will see ur capability they see on race and how this person lick their shoes.. hipokrit .. two face.. and bias.. 1st we dong habe any problem with this company until oir old boss change to other centre

Pros

Nice front line colleugeS

Cons

Alot
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Stressful and unfairness

Working 11 hours in a day, 6 days of off day in a month. After 2 months of working, i don't have certain ID to do certain task and yet i had to attend customers exactly like seniors. Executive told me to use senior's ID, but seniors wont allow me to use their ID. Very rude executive. Lack of cooperation from seniors.
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good experience

Enjoyable working environment. Well paid. Good and efficient management. Able to improvise confident level as well as customers service. Learned how to be patience enough.
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Productive

Great working experience with helpful colleagues and friendly upper management which helps to reduce pressure in workplace and also contribute to productivity
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Customer service

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential products or services to management by collecting customer information and analyzing customer needs Build sustainable relationships of trust through open and interactive communication Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution Keep records of customer interactions, process customer accounts and file documents Greet customers warmly and ascertain problem or reason for calling  Work with customer service manager to ensure proper customer service is being delivered
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Improve management

Should train staft well and professional, not emotional, schold staft infront of customer, use a bad word too many kompromi, kroni MAXIS is a brighten future compony i also use Maxis line, after i experience bad management at MAXIS, i lost intrest to work there anymore
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Competitive and fun work place.

Daily routine to ensure floor service level is met. Sufficient headcount. With Maxis I always expect the unexpected as the floor is always fregile. Need to make informed decision instantly when is needed. The management team is very supportive. The most exciting about Maxis Customer Service department is career development. You may excel if you perform not base on seniority.

Pros

Vareer edvancement
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Relaxed working space

Good environment, good coworker, stress-free work. Everything is provided to worker, good teamwork between workers and good management team. Will recommend people to work there.
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Customer service representative

I work for 4 years in maxis, there’s a room of improvement and a lots of opportunities given to each and everyone. Good team work and management always come out with a lot of changes to improve the work quality for every staffs

Pros

Fun game within department

Cons

Tight schedule for very short toilet break
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A fun working environment because of the work life balance

A fun working environment because of the work-life balance. A well established good company with a lot of perks for the employee. Working colleagues make the environment more fun.

Pros

Exiciting activities

Cons

poor management skills
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Fun working enviroment

Daily handling customer's request, assisting on complains and enquiries. I've learn more on customer service skills such as better email writing and speaking positively to customers. Great and fun culture. Good management and friendly leaders. Hardest part is on Contract basis but the best part is the Team and the people there is really fun. It's like a big happy family.

Pros

Shift can be arranged with leader, great place to learn and upgrade your skills

Cons

contract - less benetifs
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My working nature has exposed me to various skills on many fields such as customer service, leadership and management training

My working nature has exposed me to various skills on many fields such as customer service, leadership and management training. It has built up my communication skill as well as management capacity which helps me to go through various issues. Moreover, the current working opportunity has given challenge as I have to cope with new task and new type of management procedure. One of the tasks is to accomplished jobs given during the estimated period and to make sure the outcome of the team effort is in the right quality and classification. There are always chances for me to utilize my customer service ability mostly to personnel I met whenever it was necessary such in the telephone conversation while setting up an official meetings with the employer's clientele. It proves necessary that the ability to communicate and to manage is vital in any part of the job in any field and industry. I strongly believe these criteria can be manipulated in various situations and could be utilized in many ways necessary. Finally, by working in those area within the years has prepared me to a better future in working field as well as in everyday life.
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Overall rating

Based on 135 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Compensation/Benefits
3.6 out of 5 stars for Job Security/Advancement
3.6 out of 5 stars for Management
3.7 out of 5 stars for Culture
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