OCBC Bank Employee Reviews for Relationship Manager
Relationship Manager4 reviews
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Job entails managing existing & new customer (during later part, I only found out we can handle new customers, as management kept telling us we can't manage new customers. So I had to pass these to my colleagues to handle), introducing them to the bank's relationship manager as previously there was none. The job position was quite new at the time, so management wasted a lot of time doing tele-conferencing calls (at least 2times per week) which was redundant. how management view sales target was ridiculous as well (imagine going to a 1 year late marathon, that's how long the job was available before I came in), hence target of RM3mil FD per month is impossible to most. I learnt what & how to see people for who they are/ people skills
new department, hence you will feel like a lab rat
Driven by numbers and sales oriented. Work as more individualistic as management set a target for each employees to achieve monthly. Hardest part in this job is that, chasing sales target at the end of month. Another challenge would be serving customers with trouble shoot
I rose from the rank of clerk to a Vice President. Opportunity is there for you to grab. It is all about results. Performance is for you to prove. Whether you work hard or you work smart, bottom line is always results. Challenges are everywhere, be it the job, your co-workers or the management. It is up to you to decide weather to use it to your advantage or you can complaint about it and get stressed up unnecessarily. Hardest part of the job of course when KPIs still not met. Because the rewards are tied to the KPIs. Most enjoyable part is celebration time. We sweat it up, we argued a lot, but when we succeeded, everyone celebrate. We are free to voice our opinions. Feedback is a gift to OCBC. In meetings, we argued our points and opinions openly, but at the end, we still can have tea together at the mamak stall :-)
Management of an open door approach
Tight date lines, less work life balance
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