Scicom (MSC) Berhad
3.8 out of 5 stars.
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Scicom (MSC) Berhad Employee Reviews

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Location
Malaysia176 reviews

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3.6Work-Life Balance

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Stressful environment

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Very stressful environment, no work life balance, hard to get short break, and heavy workload, forced OT. For entry level, the salary is decent. But prepare for the stressful and workload.

Pros

Events, pantry, salary, OT pay

Cons

short break hard to approve, toilet break need long queue, hard to go for prayer break for muslim, forced OT and workload.
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terrible management

employee get the access at last minute expected the employee able to complete within time, time management from management team is horrible. Schedule will be provided at last minute and there will be time that it will changed at night.
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Bad management, stressful, no salary increment

No salary increment after 1 year of working. No incentive at all for upsell. Performance related allowance quarterly too low and not worth it. Lousy and bad management. Apply AL not approved. Deduction of salary for every wrong cases. self taught to understand new comm/products/procedures. several bad team leaders.

Pros

near with public transport

Cons

no work life balance, no event for fun, no incentive
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Soso

Average bpo. Colleagues is fun and helpful but management is not good enough. Should provide more benefits to agents and should consider easier praying time for agents

Pros

Colleague is helpful and fun

Cons

Didnt pay much attention to agents
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Fun only with agents, but for management is bad.

So stressful, always give different job but remain the salary. Agents was okay, but for management is really bad. Not care about agents, no solve problem with product. Always takes other job to be your job.
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Stressful and life wasting

If you are offred an agent or even AM position you must play the role of a bumper as you will be under high presser from customers and on the other side from the Scicom management and client. If you don't mind this situation then this place is good for you otherwise you will be destroyed physically and emotionally. No matter how you work hard if Scicom manager feel that cannot make a good money out of you by offering your service to the client you are done.
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Stressful and bad management

handling shopee project was so stressful, have to handle irate users everyday at work & bad management. Users problem never settle due to irresponsible higher level team solve the case and you have to answer to user on behalf of them. Bad management freeze AL & need to do compulsory OT, even worst need to get approval for washroom break. Non stop call through out shift only have 30 seconds interval to settle follow up & call log till next call. The only fun part is helpful colleague (agents).

Pros

Fun collegue but no one stay long here

Cons

No short break/ Freeze AL/ Irate user & Bad management/ Need to be on Q even take MC
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Management who don't care the employee well being

Handle Shopee project with a extremely stressful workload and multitask job in handling 4 chats at once in chat team. The management always unapproved the employee AL due to the client decision. Meal and short break often freeze due to the spike in chats.
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Average company

Stressfull environment. Salary quite low compared to other BPO however for the fresh graduate it still quite nice. Just have great collague make the work bearable
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It was good experience to work with them

It was good experience I learnt many things in their training session. It was very good overall.Office atmosphere was good too .I enjoyed to work with scicom because it was my first experience to work in this company .I enjoyed their training sessions where I learnt many things which was pertaining to the call Center job description.

Pros

Yes there ware snacks in tea time

Cons

Short breaks
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It can be fun and enjoy at the same time. They paid you fairly.

For those who want to try experience as customer service may apply and join be part of company. Of course you will need strong communucation skills and fast learning as sometimes there will be changes or new system implemented. *If you are not physically and mentally strong, I would not recommend to apply. You will end up lose interest and exhausted.

Pros

In terms of salary was good and on time, Easy to get leave if your TL doing their job, Get bonus if perform and reach target KPI 👍🏼

Cons

Exhausted due to high volume of chat, After offline still need to work clear bucket, The worse part was meal break frozen 😭
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Fun workplace but quite stressful

No issues with colleagues, however management can be a bit inconsiderate when it comes to the workers’ mental health. Some supervisors and team leaders were very helpful.

Pros

People were helpful and it’s a fun environment to work at

Cons

Management didn’t care as much about us
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Good work place

I enjoyed working there before Covid 19 pandemic, it was amazing around helpful colleagues. And also easy for public transportation. Short break and lunch are giving on rotational basis based on shift.

Pros

Good environment, short breaks, lunch hours, helpful colleagues

Cons

Poor management, no work life balance
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fun colleagues terrible management

fun colleagues terrible management. high turnover rate. compensation package is fair. salary is ok. no clear structure from the management. good for fresh graduates.
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Good salary but really bad bad management and poor position lead performance

It is paid well but i think not worth it for people with experience to work here bcs management is very bad,no paid OT,needed to work on offday,always call up during MC and team leads not helpful,likes to be grumpy and sarcastic with staff. We’re here to work but with those attitude nobody wants to work well under that kind of unnecessary attitude.

Pros

Med coverage insurance

Cons

Poor performance team leads
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Too hectic.

Management doesn’t care about the employees and the salary given is tiny. Workload was crazy and time consuming. Even tho we manage to finish the task assigned to us, we will be burdened with other tasks which is not even ours.

Pros

Work from home.

Cons

Too many tasks.
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Fancy Rooftop Dining and View

Work is great, however, management needs to be improved. They did a good job in complying with Covid SOPs. However, the work culture differs on project based as well. Pray you get into a good project, and you'll do fine.

Pros

Nearby food trucks and stalls for lunch time

Cons

Parking
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Can't grow your career here, definetely not a long term place.

The teammates were the best, all very helpful to each other. The management sucks since doesn't know how to handle in retaining staffs and taking care of our welfare. They prioritize clients too much till the staffs often feel burned out and rarely appreciated.

Pros

Great teammates and flexible working shift hours.

Cons

No work-life balance, feel like a robot.
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Just your average BPO

Based on my experience, the superiors (TL) tend to be manipulative. Was given an `opportunity' to have a higher role with bigger responsibilities. Did not have the option to think about it, let alone reject it. Would have rejected it knowing that there was no increment to the salary. In addition, it's a stressful work environment due to the client's standards especially if you're in the E-commerce project. Other than that, I would say that it's your average decent BPO.

Pros

Short breaks and Meal Breaks are given within shifts, Good and helpful support from colleagues, Enjoyable training period. Any HR matters is dealt with efficiently.

Cons

Stressful work environment, Confirmation usually takes longer than the expected 3 months
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Productive

Nice to work with your superiors grooming is a mustFriendly staffComfortable environment Convenient location to travel Safe environments to work.

Pros

Free coffee and snacks

Cons

Convenient store and food stalls are near by.
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Productive & Relaxion

- Manage to independent with group.- Work Place culture.- able to handle the stress.- solve customer problem.- enjoyable.- workplace independent- learn to solve the problem

Pros

Free Lunches

Cons

Shot Breaks
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Overall rating

Based on 196 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Compensation/Benefits
3.5 out of 5 stars for Job Security/Advancement
3.4 out of 5 stars for Management
3.7 out of 5 stars for Culture

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