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Sony Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative4 reviews
Location
Malaysia4 reviews

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3.9Work-Life Balance

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Productive & fun workplace

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- Assist potential face to face customer regarding the repair issues, software updates & spare part order - Check on job status and spare part job status - Handle maintenance for Sony Mobile, Camera, TV, DVD Player, Camera Lens and Broadcast Unit - Do a minor filter for a minor repair. - Do a open / closing collection report per day - Handle compliant within a time-frames - Handle high volume Que management professionally - Provide/assist customers, liaise with respective department in rectifying problems and urgent feedback - Provide a call back to the customers for follow up cases

Pros

Can make an OT

Cons

Short breaks for prayer, healthcare from Sony
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fun placeand nice to work in sony

the most enjoyable part of the job....no disturb from customer.........such as a nice job for me.....my boss was good and the staff all friendly with me......
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A 20 cents coffee machine

The current operation manager preferentail treatment, favouritism. What I do noticed that this dept does not care much of employees achievement but they do shared it out loud when you make a mistake. The most enjoyable part of the job is successfully resolve technical enquiries and not to mention the co-workers, they are the best.

Pros

Nil

Cons

Short breaks, Ask permission for toilet breaks.
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full of support with all co-workers and treated with respect-Main Key

Having empathy and understand for the customer situation. Tactful handling face to face enquiries from customer. Able to work as a part of team in busy environment. Ability to stay calm and under pressure. friendly, cheerful, understanding,sharing,working as a team in Sony and ready to assist and back up at any time. work as a family.

Pros

birthday anf festive season celebrations, annual bonus, medical, parking, children allowances, dental, company trips.

Cons

retrenchment-VSS
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