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TeleDirect Employee Reviews for Customer Specialist in Brickfields

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Customer Specialist1 review
Brickfields1 review
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I helped a customer who was having problems when they using the APP and keeping track of customer journeys by through the phone call. Explaining the APP instruction specific to the customer needs. I served both side of guest and host from homestay. To be honest, The hardest part of the job was that the guest requested to cancel the reservation with full refund which was not in compliance with company regulations. What I really enjoy in this job was that received a positive review from the customers for my service . moreover, this job improved my communication skills and how to create a connection with customers.
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