U Mobile
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U Mobile Employee Reviews

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Most of the workforce are millennial in their 20s, vibrant and full of energy. Daily dress code is smart business casual. Employee is expected to be independent, self motivated with an attitude to self-discover and learn.
Pros
Flexibility in working hours for non-front liners if you have emergency personal matters to attend.
Cons
Too KPI driven and focus. Lack of engagement between managers and front-liners
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I have learn a lot during my time at UMOBILE.I have been a mentor for the new comers.And also perform call back to customers regarding issues at umobile
Pros
Environment
Cons
low salary
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Life work balanced.salary okay.job culture answering call.understand customer need.you have to working on shift hours.management okay.built understanding with your team
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i have learn how communicate with people with more confident and me and team work have a healty competition as in we always helped each othe to a better promoter
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UMobile is a fast growing company in the local telco industries It has a lot of backfall as the processes are not in place and the front liners are not equipped with updated informations as the communications are not being shared as how it’s suppose to be
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Assist Customer to solve their problem related to billing , postpaid or prepaid plan and network related. Superb environment Very involved Job Able to learn new thing and there will be a different environment to handle
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U mobile one of the good companies to work has filed operation. flexible time and the hardest part configuration link. learned how to troubleshoot at the site.
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-Good company to work with but salary wise very low. -not much career growth -need to have more head counts -need to have more active team leaders -overall good
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A company that care more about winning awards for creative then providing an excellent service. Management based on relationship culture then performance base.
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A typical day would be having to sell out a minimum of 10sim packets to random people, persuading them on reasons why umobile is better than other brands. I've developed a better communication skills in persuading customers to purchase goods. Hardest part of the job was that we have to roam around the street for the whole day, which is difficult in Malaysia's weather as it's crazily hot.
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Place that we learn our skills and punctuality. - Not only that how handle customer in any situation. - Multi Task job - fast and accurate while giving information .
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Management is good, got bonus per year, steady salary increment, nice location at Berjaya Time Square. However, they offering medium salary for contact center department, will be good if Contact center staff is being paid more salary
Pros
good management and fun workplace. Great boss!
Cons
medium salary
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It's a very relaxing and laid-back job depending on the experience and skill you've that can ease your work here. It's a telecommunication company that provides data , voice plan and sms provisions to the customer.
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Leisure and no stress. Fun to work with. Can have work life balance and easy to access. Team leader is really supportive and well training is provided.
Pros
Fun, good team, stress free.
Cons
Career advancement
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Umobile work place was a very relaxed one. Everyone was friendly and cultivative towards each other be it employer or employee alike. Learned alot since it was my first Customer Service job.
Pros
Great learning environment.
Cons
low salary
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Company is the 4th largest tele-communications organization in Malaysia. Work hours are long with no extra pay. Management is relatively skewed to only specific race and culture is also based towards one type of ethnicity.
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Very high paced customer service good atmosphere as all agents, team leaders and managers are friendly Its hard at times managing the amount of calls to answer
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- robot job -repetition with nothing new learn on a daily basis - not much benefit - no work life balance in this call centre environment - no career path growth
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Good places to get experience as customer service for those who never work at call centre . Friendly environment and not so stressful . Good relationship between management and employees.
Pros
Fun activities every month
Cons
The salary is quite lower than other call centre.
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There are clear procedures in place that allow employees to access the information they need. Employees are able to share and learn from one another.
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From business point of view, low employee productivity and high operational cost due to not optimizing. From employee opinion, it is relax and less pressure.
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