immediate vacancy jobs in Shah Alam

CUSTOMER SERVICE ASSISTANT, GROUP INSURANCE

Location: Jalan Tun Razak
Salary: Max RM4,000
Contract: 1-Year Contract (Renewable)

Working Hours

• Monday – Thursday: 8.45am – 5.45pm
• Friday: 8.45am – 4.45pm

Job Responsibilities

• Handle customer enquiries and policy-related matters through various channels including inbound calls, walk-in customers, email, and other non-voice platforms.
• Attend to customer requests accurately and within the agreed service turnaround time.
• Process policy administration activities such as policy renewals, cover note issuance, payment updates, official receipt issuance, NCD withdrawals, policy cancellations, and related transactions.
• Ensure all customer records and policy information are updated accurately in the system.
• Liaise with internal departments and service teams to resolve customer enquiries and requests efficiently.
• Perform administrative and documentation tasks in accordance with company procedures and regulatory requirements.
• Maintain a high level of product knowledge and understanding of company procedures, guidelines, and services.
• Deliver excellent customer service while ensuring compliance with service standards and quality requirements.
• Undertake any other duties or projects assigned by the superior from time to time.

Requirements

• Minimum SPM, Diploma, or Degree in any field.
• Experience in handling inbound customer service calls is required.
• Must have experience managing high call volumes, preferably averaging at least 40–60 calls per day.
• Experience in customer service, contact centre, call centre, or customer support environment will be an added advantage.
• Experience handling email support, live chat, or other customer assistance channels is preferred.
• Good communication skills in English and Bahasa Malaysia.
• Proficient in Microsoft Office applications.
• Customer-oriented with strong problem-solving and interpersonal skills.
• Able to work in a fast-paced environment and handle multiple tasks effectively.

Pay: Up to RM4,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person