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    • Provide on-site Application and Technical first level support for the e-Tanah System based at site office.
    • Educating Pejabat Tanah user on how to work e-Tanah…
    • View all PUNCAK TEGAP SDN BHD jobs - Cameron Highlands jobs - Information Officer jobs in Cameron Highlands
    • Salary Search: Information Technology Support Officer salaries
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Information Technology Support Officer
PUNCAK TEGAP SDN BHD
Cameron Highlands
From RM 3,000 a month
Contract, Full-time
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Job details

Here’s how the job details align with your profile.

Pay

From RM 3,000 a month

Job type

Contract
Full-time

Full job description

Job description:

+ Based at Pejabat Daerah dan Tanah Cameron Highlands, Pahang

JOB DESCRIPTION

System & Technical Support:

  • Provide on-site Application and Technical first level support for the e-Tanah System based at site office.
  • Educating Pejabat Tanah user on how to work e-Tanah System and providing guidance by taking them through step-by-step procedures either over the phone, online or in person.
  • Responsible to manage all issues related to e-Tanah System reported by the Pejabat Tanah user under portfolio to support e-Tanah System.
  • Analyzing and understanding all issues reported before escalating, liase and follow-up with the 2nd Level of Support for temporary and permanent solutions.
  • Ensuring that Service Level Agreement (SLA) are met and attending monthly SLA Meeting with the users to get better understanding of the issues.
  • Rapidly establishing a good working relationship with Pejabat Tanah users and other professionals
  • Closely working, establishing good working relationship and communication with Second Level Support Team for the actions to be taken within the SLA time given.
  • Preserve and grow your knowledge of e-Tanah Modules, e-Tanah Architecture, Support Procedures, SLA Procedures, Change Request Procedures and any other procedures published.
  • To be part of the Rollout and Implementation Team before e-Tanah go-live.
  • Involved in baseline test during maintenance activities and early working hour.
  • Be able to assist user on e-Tanah activities during weekend days.

Incident & Problem Management:

  • Log and track reported issues using a ticketing system.
  • Escalate unresolved issues to the Development or Technical Team when necessary.
  • Ensure timely resolution of IT incidents with minimal disruption to operations.
  • Monitor system performance and report any issues or downtime.
  • Troubleshoot and resolve hardware, software, and network issues.

To carry out any ad hoc tasks as and when assigned by Superior.

SKILLS PROFILE

  • Strong problem-solving and analytical skills.
  • Good communication and interpersonal skills.
  • Ability to work independently with minimal supervision.
  • Strong customer service orientation.
  • Ability to work in a fast-paced environment and handle multiple tasks.

QUALIFICATION, SKILLS & KNOWLEDGE

EDUCATION AND EXPERIENCE:

  • Bachelor's Degree in Information Technology, Computer Science, or related field.
  • Minimum 1–2 years of experience in IT support, helpdesk, or system administration.
  • Good knowledge of Windows & Web-based Application.
  • Experience in Learning / Training is a plus.
  • Fresh graduates with strong technical skills are encouraged to apply.

Pay: From RM3,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Ability to commute/relocate:

  • Cameron Highlands: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer support: 3 years (Preferred)
  • Computer skills: 3 years (Preferred)

Language:

  • English & Malay (Preferred)

License/Certification:

  • B2 & D (Preferred)

Location:

  • Cameron Highlands (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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