IT Support jobs
Applicants with technical
support experience will be an added advantage. Provide a high level of customer satisfaction through effective delivery of technical…
support the contractual service level in the achievement of prompt response, high level customer service and technical first contact support.
You will attend with full initiative, alertness, recognizing to the needs of customers, and to assist them through TELEPHONE / E-MAIL / REMOTE ACCESS
Strong technical background, able to provide 1st & 2nd level support.
Serves as customer service representative in
support of applicable systems, application,…
Perform daily first level
support to user and attend to support call promptly. Background in software
support and testing environment.
Conduct first level
support on security incident and escalation to higher level. Ability to
support / maintain security solutions (e,g Anti-Virus, IDS/IPS,…
support for system infrastructure, trouble-shooting, maintenance and ongoing technical support. Training — 40 hours ( internal and external ).
Provide Level 2
support on voice over IP products. Good awareness and in-depth knowledge of customers’ business environment and
Work on shift to enable 24x7
support of all global storage and backup systems. The candidate will work from a queue and ensure that all resolutions are met…
Define, design, consult, and lead the technical components/solutions for Windows server
support including interfacing with other domains/services.
Support for current storage products and services provided by open system.
Involvement in team activities and initiatives.
IBM Tape (physical tape) experience.
To invoke problem escalation process to next level of support.
Experience in the
support, administration, maintenance, configuration and building of Wintel…
support for system infrastructure, trouble-shooting, maintenance and ongoing technical support,.
Provide 2nd level
support across multiple distributed environments. Provide
support for stand-by / on-call rosters where applicable.
Involved in application development projects to put in place sound database architecture and design, and be responsible for production databases in
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