IT Support jobs
Applicants with technical
support experience will be an added advantage. Provide a high level of customer satisfaction through effective delivery of technical…
support the contractual service level in the achievement of prompt response, high level customer service and technical first contact support.
Perform daily first level
support to user and attend to support call promptly. Background in software
support and testing environment.
You will attend with full initiative, alertness, recognizing to the needs of customers, and to assist them through TELEPHONE / E-MAIL / REMOTE ACCESS
Strong technical background, able to provide 1st & 2nd level support.
Serves as customer service representative in
support of applicable systems, application,…
Work on shift to enable 24x7
support of all global storage and backup systems. The candidate will work from a queue and ensure that all resolutions are met…
support for system infrastructure, trouble-shooting, maintenance and ongoing technical support. Training — 40 hours ( internal and external ).
Conduct first level
support on security incident and escalation to higher level. Ability to
support / maintain security solutions (e,g Anti-Virus, IDS/IPS,…
Provide Level 2
support on voice over IP products. Good awareness and in-depth knowledge of customers’ business environment and
To invoke problem escalation process to next level of support.
Experience in the
support, administration, maintenance, configuration and building of Wintel…
support and resolve issues. Perform system and integration testing, and
support user acceptance testing and implementation.
Assist in development of documentation required to
support proposed solutions and for training. Study solution and translate into test plan and test scripts.
Support for current storage products and services provided by open system.
Involvement in team activities and initiatives.
IBM Tape (physical tape) experience.
Define, design, consult, and lead the technical components/solutions for Windows server
support including interfacing with other domains/services.
Involved in application development projects to put in place sound database architecture and design, and be responsible for production databases in
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