RM 3,000 a month
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.
It is a platform tailored for the region, providing customers with an easy, secure and…
Support the commercial team by executing all administrative duties, including but not limited to uploading graphics to our website, rearranging postings and any…
Respond to queries from buyers and sellers via emails/livechat.
Handle return/refund cases by liaising with buyers and sellers.
Content (3 to 6 months).
Manage the development of new logistics channels and features by actively participating in the design, development, testing and rollout of new features.
Primarily handle escalations, manager callbacks and service recovery cases via emails.
Manning of respective escalation queues and backlogs focusing on…
Work closely with the social media team to create video content for various platforms such as Facebook, Instagram, YouTube etc.
Other ad hoc tasks as needed.
Learn and understand the ins and outs of
Shopee My Ads functionality (Shopee's internal keyword advertising platform, similar to Google and Facebook Ads).
Support the team with daily price checking/SKUs mapping across different e-commerce platforms to identify the lowest price in the market.
Lead Customer Service team in delivering high quality customer service experience through effective management of day to day operations.
Plan and monitor daily warehouse operations such as inbound/outbound/.
Manage team member's performance including attendance, work schedule, KPI.
Act as mediator between buyer and seller by setting realistic expectations, resolving fulfillment related problems and providing support to buyers and sellers…
Support the marketing team by executing all administrative duties, including but not limited to uploading graphics to our website, rearranging postings and any…
Drive improvements to improve seller performance on Shopee.
Analyse, monitor, and report seller's performance using operational metrics.
Creating and improving
Shopee Mall's internal standard operating procedures. Establish processes to collect and analyze internal and external market data to…
Be responsible for the curation of marketplace content to ensure the quality as well as the legitimacy of the listings.
Has passion in the eCommerce industry.
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